Fidelity Canada
100% remote - Client Service and Support Representative/Représentant, Service à la clientèle
This job is now closed
Job Description
- Req#: J50852
Employer Industry: Financial Services
Why Consider this Job Opportunity:
- Competitive total compensation, including company contributions to your group RRSP without a matching requirement from you
- Comprehensive health benefits that start on your first day, with 100% employer-paid premiums, that include up to $5000 annually for mental health services and therapy
- Parental leave top-up to 100% of your salary for a period of 25 weeks
- Up to $650 for home office equipment
- Generous time off policy, including 2 paid days annually to volunteer at a charity of your choice
- Extensive professional development opportunities
What to Expect (Job Responsibilities):
- Account administration and trade execution of all financial and non-financial transactions on mutual fund retail account types
- Contact internal and external clients to ensure timely resolution of not in good order transactions
- Review and process documents in both official languages (French and English) to meet regulatory obligations
- Provide exceptional customer service experience to investment advisors, their support teams, and investors
- Work directly with advisors and investors to provide support for short-term and long-term investment strategies
What is Required (Qualifications):
- College Diploma or University degree required
- Experience in a call center or processing team for a mutual fund company
- Communication skills in English (verbal and written) required
- Bilingualism in French and English (verbal and written) required for some positions
- Strong written and verbal communication skills
How to Stand Out (Preferred Qualifications):
- Recent graduates are encouraged to apply
- Passion for delivering an exceptional client experience
- Strong desire to learn and grow
- Thrive in a workplace culture that promotes collaboration, diversity, and belonging
- Flexible and adaptable
#FinancialServices #ClientService #CareerOpportunity #CompetitivePay #ProfessionalDevelopment
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Welcome to Fidelity Canada's Twitter page. Tweets are not financial advice. Consult an investment professional before investing. Legal: https://t.co/5e666f8AUQ
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.