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Job Description
- Req#: R1152449
To provide first line support in line with published SLA’s for all customers contacting the IT Service Centre
Provide excellent customer service, ensuring all users are handled in a pleasant, helpful and professional manner, with regular updates provided to the customer
To pro-actively participate in all IT functional/departmental meetings giving feedback to ensure continual improvement, productivity gains and overall customer satisfaction and undertake departmental initiatives as directed
To support the various operational working hours (shifts) as appropriate
To follow ITIL based Operational Lifecycle procedures (Incident, Problem, Change, Configuration, Asset etc.) to ensure a cost effective and efficient service to Bupa and our broad userbase
Ensure that all requests and incidents logged with the IT Service Centre are progressed and resolved and the Customer is updated with progress at all times
Advise customers on the purchase of appropriate hardware/software in conjunction with technical teams
To perform administration tasks as allocated by the Service Centre Management Team.
Strong customer centric approach to work
Strong Communications skills, telephone, written and face to face.
Good awareness of Windows OS and the component parts and functionality of personal computers & hand-held technologies (phones, tablets)
Critical thinker and strong troubleshooting skills (CompTia a+ is an advantage)
Good awareness of Infrastructure Components (Network, Citrix, Exchange)
ITIL Foundation certification
25 days holiday, increasing through length of service, with option to buy or sell
Bupa health insurance as a benefit in kind
An enhanced pension plan and life insurance
Annual performance-based bonus
Onsite gyms or local discounts where no onsite gym available
Various other benefits and online discounts
Job Description:
1st Line Support Specialist
Staines
Hybrid working (up 4 days from home)
Permanent
Salary £25,000 - £27,000 + Fantastic Benefits
Full time- 37.5 hours
Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world
Working in our support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care.
No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.
Role Overview
Providing first line incident management support in the IT Service Centre. You’ll be customer focussed and the single point of contact for Bupa staff, IT incidents and service requests
What you’ll do:
What you’ll bring:
Why Bupa?
We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.
Our benefits are driven by what matters to our people. It’s important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. You’ll be eligible for:
Diversity and Inclusion
Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We’ll make sure you are treated fairly. That’s why we’re happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them
Whether you’ve found your feet or are discovering a new path
Welcome to a place that celebrates you
This isn’t where you've been
This is where you're going
This is what we have belief in
Time Type:
Full timeJob Area:
ITLocations:
Bupa Place, Staines - Willow HouseAbout the company
Bupa's origins and global headquarters are in the United Kingdom.
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