• Job Description

  Req#: R2263

  We are a football club with a desire to be the best and are always looking for talented people to join our Everton Family.

  Everton is a workplace people crave to join, where extraordinary talented people belong, thrive and deliver the remarkable.

  1st Line Tech Support Analyst

  Who are we : We are Everton - one of only three clubs to have been founding members of both the Football League and the Premier League. We are proud of our rich and successful history, our innovation, and our global fan base – and we are now getting ready for the next exciting chapter in our story.

  In summer this year, we will leave Goodison Park, our iconic home for more than 130 years, and move to a state-of-the-art 52,888-capacity stadium on the banks of the River Mersey. Our new home will be among the most sustainable, accessible and technologically advanced in the country.
  
  Our values underpin how we behave, how we represent ourselves in our city and across the world of football, and how we look after one another daily. They provide a framework for how we work with partners, suppliers and, most importantly, our fans.

  About the opportunity : We have an exciting opportunity for an experienced IT professional to join our innovative and forward-thinking Technology department here at Everton Football Club.

  As a 1st Line Technical Support Analyst, you will assist the Senior Lead – Infrastructure & Cyber Security Manager in ensuring the maintenance, support and proper functioning of the Club’s ICT systems.

  Other core responsibilities you will cover as part of this role include:

  • Help Desk Support:

  • Responding to and resolving user inquiries and issues via phone, email, or chat.

  • Logging and documenting support requests in a ticketing system.

  • Troubleshooting:

  • Identifying and diagnosing hardware, software, or network issues.

  • Offering step-by-step guidance to users for problem resolution.

  • User Account Management:

  • Creating, modifying , or deactivating user accounts.

  • Assisting with password resets and access-related issues.

  • Software Installation and Updates:

  • Installing, configuring, and updating software applications on user devices.

  • Ensuring compliance with licensing agreements.

  • Hardware Support:

  • Providing basic hardware support, such as troubleshooting computer peripherals.

  • Coordinating with third parties for hardware repairs or replacements.

  • Network Connectivity:

  • Assisting users with network connectivity issues.

  • Troubleshooting basic network problems, such as connectivity and access.

  • Documentation:

  • Maintaining accurate and up-to-date documentation of common issues and solutions.

  • Creating user guides or knowledge base articles for common problems.

  • Training and Education:

  • Conducting basic user training on software and hardware usage.

  • Educating users about IT policies and best practices.

  • Remote Assistance:

  • Providing remote support to users, especially in a distributed or remote work environment.

  • Utilising remote desktop tools for troubleshooting and issue resolution.

  • Escalation:

  • Escalating more complex issues to higher-tier support teams when necessary.

  • Collaborating with other IT personnel to resolve challenging problems.

  • Customer Service:

  • Delivering excellent customer service and maintaining a positive, helpful attitude.

  • Keeping users informed about the status of their support requests.

  This position provides exposure to a broad range of IT-related projects and activities across the Club.

  Who we are looking for : If you are IT minded and forward thinking, enjoy working as part of a team and have a proactive ‘can-do’ approach to your work then we at Everton Football Club would love to hear from you!

  This position is on a permanent basis and will be contracted to 35 hours per week.

  The location for this role is within our Club’s iconic headquarters in the Royal Liver Building in Liverpool, with the opportunity to work flexibly with our Hybrid working approach on the successful completion of the probationary period.

  The closing date of this advert is Thursday 23 rd January 2025.

  We reserve the right to close this vacancy early should we receive a substation amount of applications.

  Everton Family Safer Recruitment Practices

  The Everton Family is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

  As a requirement of our safer recruitment practices, this role will require a Basic DBS check or evidence that you are subscribed to the DBS Update Service information of which can be found here

  This role is subject to both evidence and verification of relevant qualifications including proof of eligibility to work in the UK which will be discussed with you if your application is successful.

  Equity & Inclusion

  Everton Football Club is committed to ensuring everyone is respected, celebrated and empowered for who they are, regardless of their identity. We welcome applications from people with diverse backgrounds, and underrepresented communities. We are dedicated to supporting the physical and mental/emotional wellbeing of all our people. Should you have a disability or long-term health condition and require reasonable adjustments to be made to the application/interview/onboarding process, please let us know by contacting the Talent Acquisition Team via email - careers@evertonfc.com

  To support our pledge to diversify our organisation and through our commitment to the Football Association’s, Football Leadership Diversity Code, Everton welcomes applications from people of all walks of life . As part of our commitment to Disability, Inclusion and Accessibility we are more than happy to make reasonable adjustments to the recruitment process should you require .

• About the company

  Everton Football Club is an English professional football club based in Liverpool that competes in the Premier League, the top tier of English football.

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