• Job Description

  Req#: 10251651

  Overview

  Who we are

  Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for diverse, talented team members who want to Dream. Do. Grow. with us.

  Who we are:

  Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for diverse, talented team members who want to Dream. Do. Grow. with us.

  Who we’re looking for:

  Toyota and Lexus’ Brand Engagement Center is looking for passionate and highly motivated Interns to work in a world-class contact center. The skills you acquire will be invaluable for your career.

  Through your experience at Toyota, you will:

  • Expand your communication skills
  • Test drive a career and get a better grasp of your goals and interests
  • Network with professionals in your field of interest
  • Develop a confident, professional image

  WHAT YOU’LL BE DOING:

  Toyota Customer Brand Engagement Center Internship Program provides college students with exposure to the automotive industry while working in a corporate environment at our Headquarters in Plano, Texas.

  You will receive five weeks of comprehensive training on Toyota (possibly Lexus) vehicles, policies, products and services, communications, problem solving and negotiation, and customer satisfaction.

  • Your primary role will be to act as a liaison between Toyota/Lexus owners, prospective owners, dealerships, area offices and headquarters.

  • You will be expected to evaluate customer inquiries/concerns, (i.e. financial assistance, dealer sales, service or product related concerns), and determine the appropriate action to positively impact owner satisfaction and retention.

  • Our Toyota Customer Brand Engagement Center is one of the key departments that offers entry-level positions with tremendous opportunity to learn about our products and the inner workings of the company.

  • As an Intern, your overall mission is to “Build Lifetime Advocates for Toyota/Lexus”.

  • Your primary role will be in support of our Strategy and Planning Pillar which includes Innovation and Automation, Systems Planning, Voice of the Customer and Change Management.

  • The Strategy pillar work is in support of our Brand Engagement Center mission to Enhance the Guest/Dealer and Advocate experiences.

  • Follow the Toyota principle of continuous improvement and may take Kaizen introductory coursework

  • Observing and assessing processes to determine problem statement we are trying to solve for and then working with our Senior Kaizen Analyst, supporting the process with gather data, assessing data and provide analytical insights to interpret themes.

  • Analyzing data to collection actionable insights in the areas of our Guest, Advocate and Dealer experiences through collaboration with our Data and analytics team

  • Partner for support of our Consumer and Business Insights Senior Analyst project work on a variety of topics such as change management communications and Voice of the Customer survey data interpretation of trends.

  • Apply strategic, forward thinking and making connections between common themes which are negatively impacting our Guest, Advocate and Dealer experiences.

  • Identifying those areas of opportunity and support the team in creating plans which address these observations.

  • Support collecting stakeholder needs and provide information in a concise manner for leadership’s action to drive efficiencies, automation where possible and process improvements geared towards a simple Guest experience.

  Belonging at Toyota

  Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members’ efforts to dream, do and grow without questioning that they belong. As a company that has been one of DiversityInc’s Top 50 Companies for Diversity and a member of The Billion Dollar Roundtable supporting minority and woman-owned suppliers for over 10 years, we are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business.

  Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

  Have a question or need assistance with your application? Please send an email to talent.acquisition@toyota.com .

• About the company

  3118381 Toyota Motor Sales, USA, Inc. is the North American Toyota sales, marketing, and distribution subsidiary devoted to the United States market.

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