• Job Description

  Req#: 7317905002

  ABOUT HOLLYWOOD PARK

  Hollywood Park, a near 300-acre sports and entertainment destination, is being developed by Los Angeles Rams Owner/Chairman E. Stanley Kroenke with the 70,000-seat SoFi Stadium as its centerpiece. Hollywood Park is the largest urban mixed-use mega development under construction in the Western United States. When complete, Hollywood Park will have up to 2,500 residences, a hotel, a retail district reaching up to 890,000 square feet, up to 5 million square feet of office space, and more than 25-acres of public parks and open space.

  Home to the Los Angeles Chargers and Super Bowl LVI Champion Los Angeles Rams, SoFi Stadium is the host of world-renowned sporting events, including Super Bowl LVI in 2022, College Football Playoff National Championship game 2023, WrestleMania 2023, World Cup 2026, and the Opening and Closing Ceremonies of the Olympics in 2028. Adjacent to the stadium and under the same roof canopy is a 2.5-acre open-air plaza, American Airlines Plaza, and the 6,000-seat YouTube Theater. YouTube Theater is an intimate venue, making it the perfect place for concerts, comedy, awards shows, esports competitions, community gatherings, conferences and more.

  THE INTERNSHIP

  At Hollywood Park, our primary objective for this internship program is to foster emerging talent while developing future leaders of the sports and entertainment industry. This is a paid opportunity for undergraduate juniors, seniors, and recent graduates who share our passion for creating extraordinary experiences. Interns will work with specific departments at our offices in Inglewood, CA and immerse themselves in a behind-the-scenes experience. By participating in this program, individuals will gain knowledge of the business, establish meaningful connections, and explore exciting career opportunities.

  Hollywood Park is in search of a highly motivated, organized, and enthusiastic individual who is interested in working within the heart of the sports and entertainment industry. As a Premium Sales & Service Intern, you can expect to to become a more efficient communicator, understand how data drives our strategy, to work cohesively with a large operation with many stakeholders as well as gain valuable, real-world experience in the sports and entertainment industry. Interns will gain firsthand experience in areas such as Learning all the steps of the sales process, understanding how to run a successful service campaign, and creative ways to drive new revenue streams.

  RESPONSIBILITIES

  • Market Research: Conducting market analysis to identify potential leads or customer segments. Creating industry analysis on what kind of companies are buying suites and the reasons they buy them for
  • Lead Generation: Assisting in lead generation activities through cold/warm calling, email campaigns, social media research and new and upcoming companies that are entering the market
  • Sales Collateral Development: Supporting our sales team with company analysis that will help inform our sales pitch before the meetings including how the company would use the suite. For example will this company use the suite for current clients, community awareness and objectives, getting face time with potential new clients, employee engagement and executive perks
  • CRM Maintenance: Updating and managing our CRM database with accurate information, updating notes, sales stages and relevant company information
  • Customer Support: Handling inquiries, complains, or issues through all of our communication channels
  • Order Processing: Becoming proficient in our Archtics system through training with our service representatives helping to fulfill orders, tracking ticket transfers and ensuring timely delivery before an event
  • Feedback Compilation: gathering customer feedback and summarizing it for analysis and improvement purposes

  LEARNING OBJECTIVES

  • Technical Sales Development including sales techniques where they gain exposure to various sales methodologies, from prospecting, pitching, follow up, contract negotiation and management and ultimately closing deals
  • CRM Proficiency and understanding and utilizing CRM tools to manage customer data, track interactions and analyze sales metrics
  • Enhancing communication mediums and familiarizing with communication platforms including emails, phone and chat tools used in sales and customer service for effective outreach and support
  • Product and service understanding: Comprehensive knowledge about the products and services offered including but not limited to, features, benefits and advantages
  • Improving verbal and written communication skills to effectively engage with customers, colleagues and superiors
  • Learning to collaborate with the sales and service team and across all departments, understanding the importance of teamwork in achieving departmental and organizational goals
  • Develop critical thinking and problem solving skills to address customer inquiries, objectives and resolve issues

  HOURS & DURATION

  • Part-time (25 to 30 hours per week); must be available to work at events, many of which occur on weekends and evenings, as directed by their immediate supervisors
  • Term: June 25 to December 17, 2024
  • Application due May 3, 2024

  WE’D LOVE TO HEAR FROM PEOPLE WHO…

  • Currently enrolled in a college or university program as a junior, senior, or recently graduated
  • Pursuing a degree in Sports Management, Hospitality, or similar area of study
  • Must be able to travel to the YouTube Theater and SoFi Stadium offices in Inglewood, CA at least 2-3 times per week
  • Candidates with the following skill sets will be given special considerations:
  • Enthusiastic
  • Optimistic everyday
  • Curiosity to learn and grow

  Salary Range: $19-$20/hour

  In compliance with the California Pay Transparency Act, compensation information provided is a good faith estimate for this position only. Hollywood Park considers a candidate’s education, certification, prior experience, as well as internal and external data when determining the salary level for potential new employees. Only in exceptional circumstances, if an external candidate has the experience, credentials, or expertise far exceeding what is expected for the position, would Hollywood Park consider paying a salary or rate near the higher end of the range.

• About the company

  SoFi Stadium is an unparalleled sports and entertainment destination built in Inglewood, CA, by Los Angeles Rams Owner/Chairman E. Stanley Kroenke. The first indoor-outdoor stadium to be constructed, SoFi Stadium is the home of the Los Angeles Chargers...

Notice