• Job Description

  Req#: R-338632
  Wells Fargo is seeking talent to join the Spring 2024 Veteran Employment Transition (VET) Program. Learn more about the career areas and business divisions at wellsfargojobs.com.

  About the Program:

  Wells Fargo is seeking talent to join the Spring 2024 Veteran Employment Transition (VET) Program. Learn more about the career areas and business divisions at wellsfargojobs.com.

  About the Program:

  The Veteran Employment Transition (VET) Program is a nationwide 8-week Spring and Fall development program that converts directly to a full-time opportunity based on performance. We’re hiring a class of 35 - 45 to begin on May 1, 2024 starting with an intensive training and orientation led by professional instructors and senior Wells Fargo employees. You'll network with your peers and Wells Fargo leaders while developing your skills and knowledge of our financial products and services before joining a team of experienced Wells Fargo employees for on-the-job training and development. If you are a problem-solver who enjoys working in a fast-paced environment, working hard to achieve a goal, learning new things, and improving yourself, this program might be a good fit for you.

  In addition, successful candidates are team-players who work well in a collaborative environment and have strong situational analysis skills. All ranks are encouraged to apply as we are hiring at multiple levels. This program is NOT DOD SkillBridge eligible as it’s a Wells Fargo paid development program.

  We believe each of our employees offer something extraordinary and we consider military experience a tremendous asset to our work environment. That’s why we’re committed to hiring military veterans, veterans with disabilities, military families and active military Reserve and National Guard personnel.

  #VETProgram

  Program Expectations:

  • Must be able to start May 1, 2024 and attend full duration of the 8-week program
  • Must be off active duty no later than April 30, 2024. (Only exceptions: terminal leave and/or traditional Guard or Reserve status, these are eligible)

  Program Required Qualifications:

  • 6+ months of work experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • Service in any branch of the United States military
  • Able to work on the first day of the program, May 1, 2024

  In these roles you will:

  The Operations Group has the following opportunity within Chief Operation Office (COO) :

  Senior Securities Operations Representative (Available locations: St. Louis, MO )

  The Senior Securities Operations Representative ( S SOR) will support the Wealth & Investment Management business, specifically Cash Sweep Money Funds (CSMF) and Cash Sweep Money M arket (MMKT) . Th ese department s perform a variety of operational tasks for cash sweep trade requests that requires extensive knowledge of the sub parameters to understand the availability of funds for each account. The group s work closely with Product, Mutual Fund Companies, Conversions team, and Financial Advisors/Branch personnel.

  Multiple roles are available and team responsibilities may slightly differ, but will include the following highlights:

  • P rocess asset movement service requests for Outgoing Fed wires, Multi-Currency Wires, Automated Clearing House (ACH) on demand transfers, Depository Trust & Clearing Corporation (DTC) / partial Account Automated Transfers (ACT) and Internal Journals

  • Sp eak directly with clients to verify Fed Wire instructions

  • R eview various systems and documents to confirm the validity and accuracy of the transfer and the availability of assets in the client’s accounts to accommodate the transfer request

  • I dentify any problems with a transaction and working with the requestor to remedy the issue providing strong customer service as part of their role

  • P rovide ideas for improving or implementing processes

  • P erform moderately complex duties related to asset movement

  • P rovide training or guidance to less experienced staff

  • P articipate in projects, collaborate and consult with peers, colleagues, and managers

  • R eceive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

  • A ct as the primary resource for critical production or escalation issues

  • Q uality control and review on mutual fund trade processes, review and approve instructions

  • R esolv e escalated issues and inquiries and a ddress procedural impacts

  • Rev iew , track and monitor re ports and w ork list queues for items requiring action and ensur e service levels are met

  • Ensure customer satisfaction by f ollow ing up on high-level customer requests / problems and recognize / escalate items of risk or concern

  • Work closely with the Team Lead and Process Manager updating policy and procedures, creating efficiencies and process improvements for the department

  • Provide management level reporting including service quality, volume tracking, and/or staff performance

  • Provide back-up for all department functions and address scheduling issues

  • L ead and/or participate in production improvement efforts

  • May address compliance and corporate governance issues for the department

  • M ay have extensive customer contact

  Desired Qualifications :

  • 2+ years experience in one or combination of the following: Customer S ervice, Operations, Financial Services, Accounting or Business processing

  • Emphasis in customer service via call center, operations and accounting experience

  • Experience with Microsoft O ffice , specifically Word, Excel and Power Point

  • Experience in the brokerage or financial services industry

  • Knowledge of or experience with the Brokerage Electronic Transaction Automation ( B ETA ) system

  • Excellent written, verbal, and interpersonal communication skills

  • Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment

  • Ability to work effectively, as well as independently, in a team environment

  • Understanding of or w illing to learn Corporate Risk

  Job Expectations:

  • Employees are expected to meet the in-office expectations for their role

  • Ability to work flexible and additional hours as needed

  Pay Range :

  St. Louis, MO: $20.00 - $50.00 Hourly

  Posting End Date:

  8 Feb 2024

  *Job posting may come down early due to volume of applicants.

  We Value Diversity

  At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

  Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

  Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

  Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

  Applicants with Disabilities

  To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

  Drug and Alcohol Policy

  Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

• About the company

  Wells Fargo & Company is an American multinational financial services company with corporate headquarters in San Francisco.

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