• Job Description

  Req#: 7911
  Position Type:
  Technology/ CAMPUS TECHNOLOGY ASSISTANT
  
  
  Date Posted:
  1/17/2024
  
  
  Location:
  O`Banion Middle School
  
  
  Required: High School diploma or equivalent
  Preferred: Technical Support Certification, i.e. A+, Google IT Support, Microsoft Fundamentals, or equivalent
  Minimum of 1-2 years in customer service?
  Minimum of 1-2 years technical support experience
  Customer service experience in a professional environment
  Basic knowledge of computer application programs in a Chrome, Windows, and Apple environment
  Troubleshooting computers, printers, audio visual equipment, and other common peripherals
  Possess a general knowledge of how campus technology equipment is assembled and operated
  Possess a general knowledge of Windows 10 & 11 Operating Systems
  Proficient with the use of Microsoft Office Suite
  Ability to prioritize work and meet deadlines
  Effective communication and interpersonal skills
  Ability to use Command Prompt to verify IP address of systems
  Score a passing grade on the basic technical screening exam
  Work in the ticket system and provide first level technical support for staff and students
  Utilize the GISD service ticket system to respond to and track customer technical issues
  Create service tickets for repair and maintenance of technology equipment
  Create and maintain existing campus user accounts, as needed
  Coordinate and execute campus-wide device deployments for students and staff
  Coordinate and execute campus-wide device collections from students and staff
  Maintain the campus computers, printers, TVs, and all other technology for teachers and students
  Reimage workstations and laptops as required
  Powerwash and enroll district Chromebooks
  Record and maintain accurate asset records in the TipWeb-IT Asset Management System
  Inspect assets for asset tags and requests reprints as needed for accuracy
  Update asset records within the TIPWeb-IT Technology Asset Inventory System when required (i.e. changes to the asset assignment (room, staff or student), changes to the asset location (room), changes to the asset status (lost, stolen, repair, available, in use, etc.)
  Record and report theft of equipment and file necessary reports with police
  Performs physical audits of assets at least twice a year
  Duty Days: 198
  Pay Grade: 202 Min: $168.70 Mid: $205.73 Daily rates
  Technology Literacy: E-mail
  Application Questions: JOBS@garlandisd.net
  Deadline: Until Filled
  Interviews: Conducted as needed
  QUALIFICATIONS:
  Education/Certification:
  • Required: High School diploma or equivalent
  • Preferred: Technical Support Certification, i.e. A+, Google IT Support, Microsoft Fundamentals, or equivalent
  
  Experience:
  • Minimum of 1-2 years in customer service?
  • Minimum of 1-2 years technical support experience
  
  Special Knowledge and Skills
  • Customer service experience in a professional environment
  • Basic knowledge of computer application programs in a Chrome, Windows, and Apple environment
  • Troubleshooting computers, printers, audio visual equipment, and other common peripherals
  • Possess a general knowledge of how campus technology equipment is assembled and operated
  • Possess a general knowledge of Windows 10 & 11 Operating Systems
  • Proficient with the use of Microsoft Office Suite
  • Ability to prioritize work and meet deadlines
  • Effective communication and interpersonal skills
  • Ability to use Command Prompt to verify IP address of systems
  • Score a passing grade on the basic technical screening exam
  
  JOB DUTIES:
  • Work in the ticket system and provide first level technical support for staff and students
  • Utilize the GISD service ticket system to respond to and track customer technical issues
  • Create service tickets for repair and maintenance of technology equipment
  • Create and maintain existing campus user accounts, as needed
  • Coordinate and execute campus-wide device deployments for students and staff
  • Coordinate and execute campus-wide device collections from students and staff
  • Maintain the campus computers, printers, TVs, and all other technology for teachers and students
  • Reimage workstations and laptops as required
  • Powerwash and enroll district Chromebooks
  • Record and maintain accurate asset records in the TipWeb-IT Asset Management System
  • Inspect assets for asset tags and requests reprints as needed for accuracy
  • Update asset records within the TIPWeb-IT Technology Asset Inventory System when required (i.e. changes to the asset assignment (room, staff or student), changes to the asset location (room), changes to the asset status (lost, stolen, repair, available, in use, etc.)
  • Record and report theft of equipment and file necessary reports with police
  • Performs physical audits of assets at least twice a year
  
  
  Information: Brian Dean, Technology Coordinator – BDean@garlandisd.net
  
  
  Report to Technology Coordinator location for new equipment delivery and installation details
  
  

• About the company

  Garland Independent School District is a public school district with its headquarters in the Harris Hill Administration Building in Garland, Texas, United States.

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