The 311 Customer Service Supervisor will be responsible for getting the City of Rochester's 311 program up and running while providing supervision to assigned 311 staff. This position applies customer service and public relations skills; provides direct service to 311 callers and online/digital inquiries connecting them to City services, products, functions, and general information; serves and assists customers and others who interact with the City of Rochester. In this role you will also get the opportunity to partner with many departments to answer the questions of the public in the best way possible.

Education and Experience
High school diploma or equivalent GED,
AND
Five (5) years' experience providing customer service

Apply: https://www.governmentjobs.com/careers/rochester/jobs/4478616/311-customer-service-supervisor