• Job Description

  Req#: ADDIT005771

  Who is Protolabs?

  We are a global digital manufacturer who has developed an industry disruptive software application. Through our suite of service offerings and custom software, we have the ability to manufacture parts in 15 days or less! We are still a young company, but we are rapidly growing across the world and expanding our offerings, most recently acquiring global online manufacturing platform, HUBS.

  While we offer a suite of manufacturing services, our North Carolina plant specializes in Additive Manufacturing (3D Printing), and our Technical Analysts are a critical piece to ensuring parts are printed accurately and efficiently.

  Why pick us?

  Joining our team means working with a rapidly growing, award winning, global manufacturing company with a lot of potential. If you enjoy craftsmanship and working with your hands, this is definitely the job for you! You gain the opportunity to work with emerging 3D printing technologies at a large scale, while being able to work autonomously to achieve common and collective team goals in a casual manufacturing environment. In return, we’ll invest in you with exceptionally competitive benefits and many opportunities to promote! We take pride in being a team and a community, together we celebrate the W’s, we grow together from the L’s, and most importantly, together we all make this a great place to work!

  Be yourself at Protolabs

  Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. We are an equal opportunity employer, and we are committed to building a diverse team that feels they are valued in the workplace. So do you feel you do not meet every single requirement but still intrigued? We encourage you to still apply! You can help make our company even better. We do not discriminate based on race, color, national origin, sexual orientation, gender, age, mental or physical ability, or any way you represent yourself. We strongly believe diversity makes for more successful teams.

  What We Offer:

  • Competitive Salary
  • Benefits including but not limited to:
  • Health Insurance: Traditional Low Deductible PPO -OR- High Deductible plan with HSA
  • Flexible Spending Accounts
  • Health Savings Account (including competitive employer contributions)
  • Dental and Vision
  • Basic and Supplemental Life Insurance
  • Company-provided Short-Term and Long-Term Disability
  • Paid caregiver leave
  • PTO starting at 15 days/year
  • Education Assistance Program
  • 72 Paid Holiday hours/year
  • Paid Volunteer Hours
  • 401k with company match and immediate vest
  • Employee Stock Purchase Program
  • And more!

  What You'll Do

  Role Overview:

  The Technical Operations Analyst will use the expertise of their respective technologies to perform advanced analysis of customer parts to ensure quality orders are submitted to scheduling. Once parts are built, they are responsible for troubleshooting builds defects and assessing prep jobs for opportunities for improvement. The schedule will be Monday - Friday, 7am - 3pm in our DMLS department.

  Details:

  • Process all orders placed directly through the Protolabs website. This includes, but is not limited to:
  • Analyzing CAD models, including, but not limited to: wall thickness, small holes and slots, and general manufacturability.
  • Setting optimal orientation of customer parts for best build and mitigation of possible defects.
  • Offering suggestions for file modifications to improve their manufacturability
  • Assist the applications team with quotes to ensure customer receives the most accurate quoted price by providing them with part/geometry expertise and advising them on changes as necessary.
  • Analyze all orders submitted by the Applications team for potential build issues and advise or fix them as necessary.
  • Analyze all orders tagged during Risk Assessments to ensure resolutions are effective.
  • Provide part/geometry expertise for applicable technologies to all departments and advise them as necessary.
  • Edit customer CAD files that may be sub-optimal so that they are able to build in our technologies (repair part files).
  • Identify and manage workflow for high-value projects, including but not limited to manual pricing and lead time generation (where applicable)
  • Assist and advise in developing guidelines for analysis, scheduling, prepping, and other processes for new technologies
  • Assist leadership in maintaining a safe and productive workplace by delegating tasks and working alongside team leads
  • Assist Schedulers with scheduling orders as workload requires.
  • Assist Build Prep Technicians with build preparation issues and questions, and assist in prepping builds as workload requires.
  • Investigate and troubleshoot build defects/failures to determine the root cause and provide a resolution.
  • Conduct experiments and use test builds to solve build issues and proactively enhance build styles.
  • Provide production support and day to day problem solving.
  • Carry out measurements and specifications from customer drawings to ensure customer satisfaction.

  • Perform other related duties as assigned

  What You Need:

  • At least 1.5 years’ experience as a Build Prep Technician in designated technology (internally)

  • 3D CAD design experience

  • Demonstrated ability to identify scheduling constraints and effectively communicate with Production Management, Process Engineering and Finishing Lead/Supervisor in order to minimize lead time of large production runs

  • Demonstrated interpersonal skills, communication skills and work well in a team environment

  • Experience with a Windows computing environment as well as the ability to learn custom software packages

  • Must be able to lift 50 pounds
  • Must be able to read, write and speak English fluently

  Education Requirements:

  High School Diploma or equivalent required.

  At Protolabs, Diversity, Equity, and Inclusion Matters

  We are committed to establishing a culture where we celebrate diversity, equity, and inclusivity as a way of life. As we continue to grow, we will purposefully cultivate a safe environment. We will strive to build diverse teams throughout the organization by empowering growth for generations to come. The uniqueness of our employees is who we are as a company. Our pledge is to establish a global culture that invites, recognizes, and embraces all contributions to make a us stronger

  Protolabs maintains ITAR-compliant operations in all of our United States based facilities. Due to ITAR regulations, this role is only open to U.S. Citizens, lawful permanent residents (green card holders) or foreign nations granted refugee or asylee status. Individuals with temporary visas (e.g. E, F-1, H-1, H-2, L, B, J, TN, or OPT) are not eligible for hire in this role.

  Proto Labs, Inc. is an Affirmative Action / Equal Opportunity Employer

  Physical Demands:

  While performing the essential duties of this job, the employee is expected to sit and or stand for the entire shift, lift up to 50 pounds waist high, carry up to 50 pounds alone.
  Essential job duties require reaching, bending, and grasping.
  Able to make precise, coordinated movements of fingers and hands to manipulate and work on parts.
  

  Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

  The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

• About the company

  Protolabs is a company that provides rapid manufacturing of low-volume 3D printed, CNC-machined, sheet metal, and injection-molded custom parts for prototyping and short-run production.

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