• Job Description

  Req#: 20350

  As a Senior Support Engineer for Zero Touch Services (ZTS), you have a proven track record of developing technical solutions within teams. You will collaborate with enterprise and technical support teams (L1-L4), business owners, and customers to address operational requirements and provide technical support. Additionally, you will assist our R&D teams in creating detailed operational requirements that meet functional and non-functional needs, quality standards, and legal criteria. As a ZTS Specialist, you will directly engage in customer projects, manage these projects, and offer development support to ZTS R&D.

  Qualifications

  You have:

  • At least 5+ years of experience in understanding complex distributed systems and/or system software
  • Knowledge about ZTS or other relevant telco cloud automation products and you are able to start customer engagements after short ramp-up period
  • Experience also in Ops side of DevOps, preferably in SaaS and CaaS environments and applications is a benefit.
  • Support in troubleshooting and performance optimization of analytics workloads.
  • Good understanding of virtualization platforms used in private cloud and/or modern server hardware.
  • Experience in using open-source solutions, a track record of open-source contributions is highly valued.
  • Observability, Serviceability, Operability topics are daily topics for you and understanding “Golden signals” in this area is no-brainer for you.

  It would be nice of you also had:

  • Solid understanding of computer networking: TCP/IP, DNS, TLS handshakes, termination & certificate authentication, higher level protocols like HTTP, WebSockets and gRPC, VPN, SOCKS and HTTP proxies
  • Familiarity with container technologies such as Docker and Kubernetes, IAC and IT automation tools & associated DevOps toolchains.

  Responsibilities

  • Support in Process, dimensioning, optimizing, training/coaching
  • Verification, including performance and security testing, test automation
  • Participating in troubleshooting, maintenance and internal tool development for Ops.
  • 24/7 ROTA engineering and Ticket handling (L4)
  • Building Operability/Observability concepts from scratch, making design decisions and contributing to Operations on your area.
  • Documenting concept on adequate level in order to co-operate with colleagues and in order to enable end-users of the product

• About the company

  Nokia’s transition to a primary focus on telecommunications began in the 1990s. The first GSM call was made in 1991 using Nokia equipment. Rapid success in the mobile phone sector allowed Nokia to become by 1998, the best-selling mobile phone brand in the world. In 2003 Nokia introduced the first camera phone. In 2011, to address increasing competition from iOS and Android operating systems, Nokia entered into a strategic partnership with Microsoft. In 2014 Nokia sold its mobile and devices division to Microsoft. The creation of Nokia Networks, following the buy-out of joint-venture partner Siemens in 2013, laid the foundation for Nokia’s transformation into primarily a network hardware and software provider. The 2015 acquisition of Franco-American telecommunications equipment provider Alcatel-Lucent greatly broadened the scope of Nokia’s portfolio and customer base. Additional acquisitions have positioned Nokia to be an industry leader in the transition to 5G wireless technology by offering the only end-to-end 5G network portfolio available on a global basis. In 2016 the Nokia brand re-entered the mobile handset market through a licensing agreement with HMD Global, allowing them to offer phones under the Nokia brand.

Notice