Job summary

Receptionist required for A&E at the William Harvey Hospital on a permanent basis.

The role is responsible for providing an efficient andstreamlined administrative management service to patientsand customers of East Kent Hospitals University FoundationTrust. The post holder will support the delivery of National andTrust targets therefore, it is essential that accurate and timelydata entry is performed. The post holder will be required tooffer very high customer service skills for both internal andexternal staff and patients. The post holder will be required tohave their own transport to allow working across two sites.This Post ensures patients are booked into the EmergencyDepartment 24/7 365 days a year.

*Previous applicants need not apply*

Main duties of the job

To provide an efficient and comprehensive administration and reception service.

To be an initial point of contact within the department providing appropriate responses and onward directions to all callers in a courteous manner. Deal with telephone enquiries, take messages accurately, and give information and advice (not medical) to GPs, patients, relatives and other staff involved with the patient in a manner responsive to customer needs and in accordance with Trust procedures.

Book in and direct all patients who attend the department.

Input and update data on the computer system ensuring accurate tracking steps are logged for each patient on screen across the A&E Department, ensure the correct doctor tracking code is used (including Locum doctors with a unique code) and that each patient has a D1S tracking step. Upon discharge ensure all patients have been correctly admitted, discharged or transferred appropriately.

Assist the Nurse in Charge in the discharge process of patients.

To arrange the most appropriate transport for discharge / transfer and follow up clinics.

To undertake any clerical duties as deemed necessary.

About us

We are one of the largest hospital trusts in England, with fivehospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.

Please be aware that if you require a Certificate of Sponsorship to work in the UK, you must declare this on your application form, even if you currently hold a Certificate of Sponsorship or a work permit for another role and are already working in the country.

As of 9th April, we can only sponsor candidates for a Skilled Worker Visa for band 2/3 roles if we can demonstrate that we were unsuccessful in recruiting a candidate who does not require a visa. Given this change, it is unlikely that we will be able to sponsor any candidates for a Skilled Worker Visa for this role.