• Job Description

  Req#: 245527

  At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

  We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

  Job Title

  Absence Management Specialist, Remote -must live in Ohio

  Location

  Beachwood

  Facility

  CC Administrative Campus

  Department

  HR Operations-Caregiver Office

  Job Code

  B99940

  Shift

  Days

  Schedule

  8:00am-5:00pm

  Job Summary

  Job Details

  Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world .

  
  The Absence Management Specialist is a work-from-home role, responsible for managing cases relating to leaves of absence from initial request to return to work. In this role you will manage inquiries, requests, and cases to closure, while appropriately escalating complex cases. You will provide accurate and timely processing of HR transactions specific to absence. You must reside within Ohio to be considered

  The Future Caregiver is someone who:

  • Has High-level management and leadership skills.

  • Can schedule and manage tasks effectively.

  • Is experience with conflict resolution and problem-solving.

  • Has written and verbal communication skills.

  • Has organizational and multitasking skills.

  
  This is a rewarding opportunity that offers growth-oriented projects, mentorship, support, and resources. You will experience great exposure to both the institute and department leadership and have numerous opportunities for career growth.

  
  At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.

  This role will be work-from-home but must live in Ohio to be considered.

  Responsibilities:

  • Reviews caregiver eligibility for FMLA, short-term disability and medical leave. Sends required eligibility and designation notices. Ensures compliance with internal and external policies and regulations.
  • Reviews medical documentation and works with nurse case manager to approve for appropriate benefit pay as well as job protection benefits.
  • Communicates with managers and Human Resources regarding return to work dates, exhaustion of benefits, eligibility requirements and accommodation requests
  • Communicates and explains determinations and leave requirements to caregivers.
  • Creates leave cases in HRIS, timekeeping and payroll systems. Schedules payment for caregivers on unpaid and paid leaves of absence.
  • Troubleshoots pay issues and coordinates with payroll to resolve issues and comply with payroll processing deadlines.
  • Serves as point of contact for leave inquiries and questions. Advises employees and managers on the organization's leave programs, including maternity or paternity leave, medical or disability leave, military leave, or unpaid leave.
  • Serves as escalation point of contact support to incoming calls/emails/requests from customers (e.g., caregivers, managers, candidates, dependents) to answer questions, resolve issues, and respond to inquiries related to specific area of focus (e.g., Benefits, Absence).
  • Refers complex cases requiring interpretation to appropriate COE (center of excellence) if additional research or expertise is required.
  • Provides program input and recommendations to COE Leaders.
  • Completes required regulatory and compliance reporting.
  • Responsible for managing the life cycle of a leave case from request to return to work.
  • Other duties as assigned.

  Education:

  • Bachelor’s degree; Human Resources field preferred.

  Certifications:

  • None required.

  Complexity of Work:

  • Requires critical thinking skills, decisive judgment, and the ability to work with minimal supervision.
  • Must be proficient in Microsoft applications including Windows and Microsoft Office.
  • Must be able to work in a stressful environment and take appropriate action.
  • A high degree of time management, organizational and communication skills to effectively manage a large caseload.
  • Must understand and interpret company polices and complex state and federal leave laws.

  Work Experience:

  • A minimum of 3 years of experience in Human Resource or Leave of Absence Administration required.
  • Offset: Minimum 4 years of experience and a High School Diploma/GED or equivalent.
  • Customer service experience.
  • Ideal candidates would also have Project Management experience.

  Physical Requirements:

  • Typical physical demands include a high degree of dexterity to produce material on a PC; normal or corrected vision and hearing.
  • Requires constant sitting and data entry with a headset.
  • Requires occasional lifting or carrying of up to 25 pounds.

  Personal Protective Equipment:

  • Follows standard precautions using personal protective equipment as required.

  The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.

  Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

  Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

  Please review the Equal Employment Opportunity poster .

  Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities

• About the company

  PUSHING THE BOUNDARIES OF PERFORMANCE Through the Power of Every One, Cleveland Clinic is ranked as the nation’s No. 2 healthcare system by U.S. News & World Report – the best care for our patients starts with us.

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