Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us — and helped us grow a team that now serves over 180,000 learners worldwide.

Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you.

Make an impact — from near or far

At SNHU, you'll have the option to work remotely in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming.

We ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace that is free of distractions. Employees must reside in, and work from, one of the above approved states.

The opportunity

The Academic Advisor serves as the student's connection to the SNHU community. The Academic Advisor provides an unparalleled level of service and partnership to our students using our institutional commitments including: Mission, Vision, Culture Statement, SNHU core values and competencies, SNHU Service and Support Brand Values, and the Advising goals. Our advising model focuses on engagement with our online students to deliver a world-class level of leadership that positively impacts every learner we serve.

The Academic Advisor provides exceptional service to students focusing on our goals: student success, student persistence, and student satisfaction in a remote setting.

In this Role:

• You will Uphold SNHU's Mission, Vision, Core Values and Core Competencies.
• You will use systems and reports daily to improve student success, and satisfaction.
• You will deliver upon the Customer Experience (CX) framework in every interaction.
• You will use the Student Engagement Guide to holistically outreach students.
• You will support all newly assigned students using the New Student Orientation guide.
• Demonstrate a warm and engaging approach with a commitment for ongoing development.
• You will review internal communication channels to stay informed and ensure delivery of accurate information.
• Use policies within University Catalog and Employee Handbook to best support students.
• You will establish long-term relationships with students navigating their academic journey.
• Track student information across multiple software systems.
• Help with commencement ceremonies and reception events.
• Attendance, punctuality, consistency are essential functions of this role.
• Other responsibilities as assigned.

Minimum Qualifications:

• Conferred Bachelor's degree

What We Are Looking For:

One year of experience in a professional setting:

• Higher education, advising, admissions, or sales experience.
• Customer service, tutoring, coaching, or counseling experience.
• Willingness to grow in a feedback rich environment by connecting with peers and supervisors.

Work Schedule:

• 4 Day Shifts: Monday - Thursday 8:00 a.m. to 4:30 p.m. or the 9:00 a.m. to 5:30 p.m. in your time zone.
• 1 Evening Shift: Friday 12:30 p.m. to 9:00 p.m. every week in your time zone.
• 1 Weekend Shift per term: Every 8 to 10 weeks.

Salary: $46,500

#LI-Remote

We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for.

Exceptional benefits (because you’re exceptional)

You’re the whole package. Your benefits should be, too. As a full-time employee at SNHU, you’ll get:

• High-quality, low-deductible medical insurance

• Low to no-cost dental and vision plans

• 5 weeks of paid time off (plus almost a dozen paid holidays)

• Employer-funded retirement

• Free tuition program

• Parental leave

• Mental health and wellbeing resources