Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for building Academy programs with high complexity and creating job task analysis, learning maps, learning pathways, curriculum builds, and modifications. Key responsibilities include partnering with Academy teammates and Line of Business (LOB) partners to drive performance improvement, readiness initiatives, participation in governance and program management routines, and maintaining project tracking systems. Job expectations include working on multiple programs and priorities simultaneously and may provide coaching to less experienced teammates.

This role will directly support Merchant Services.

Responsibilities:

• Analyzes and designs multiple Academy programs, including developing and deploying deliverables and communications

• Aggregates multiple sources of information and details to build and maintain credibility and influence with Academy teammates and stakeholders

• Builds training materials that demonstrate learning transference and identifies improvement opportunities to ensure Academy programs are leveraging industry best practices

• Partners with Line of Business (LOB) partners to determine readiness/deployment needs and assess program impacts

• Supports regulatory/content requests, completes document reviews with key partners, and responds to program specific escalations

Required Qualifications:

• Instructional design experience and ability to create innovative learning solutions using various modalities

• Demonstrated experience within Merchant Services

• Excellent interpersonal and relationship management skills to build and maintain credibility and influence with teammates and stakeholders

• Strong organizational skills with ability to prioritize work, manage complexity and deliver solutions on tight deadlines.

• Strong written, oral and active listening communication skills, including ability to drive consensus among partners

• Solutions focused, positive and resilient with the ability to overcome obstacles and challenges and remain agile to changing business needs and priorities

• Demonstrated problem solving, strong follow-up skills and ability to escalate and gain resolution as needed

• Proficiency in day-to-day risk identification and mitigation, and ability to communicate and reinforce the bank’s risk culture

Desired Qualifications:

• Previous experience in building and maintaining learning programs

• Bachelor’s Degree in related field or equivalent work experience

Skills:

• Learning Design and Development

• Prioritization

• Process Design

• Program Management

• Relationship Building

• Business Process Analysis

• Customer and Client Focus

• Policies, Procedures, and Guidelines Management

• Process Management

• Process Simplification

• Attention to Detail

• Career Path Design

• Continuous Improvement

• Process Mapping

• Written Communications

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - NY - New York - 1114 Avenue Of The Americas - Grace (NY1544), US - WA - Bellevue - 10400 NE 4th St - 400 Lincoln Square (WA3400)

Pay and benefits information

Pay range

$95,000.00 - $150,800.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.