• Job Description

  Req#: 25002745

  Job Description:

  At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

  One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

  Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

  Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

  
  Job Description:

  Academy Facilitator opportunities are available supporting training of the following lines of businesses:

  • Home Loan Servicing

  • Retail Fraud Client Servicing

  
  This job is responsible for the facilitation of Academy programs, both virtually and in the classroom, as well as classroom outreach, oversight, and logistics. Key responsibilities include content delivery across multiple business units, reviewing role-play scenarios and work/case studies, partnering with Academy teammates to evaluate the success of learning content, and providing feedback on the learner experience. Job expectations include supporting continuous improvement of other facilitators by evaluating facilitation quality and serving as a coach.

  
  Responsibilities:

  • Participates in the content annual review cycle, while partnering with Academy content design teammates to identify content, curriculum, and/or program issues and provide recommendations

  • Provides classroom outreach, coordination, oversight, logistics, and communications to enhance the overall Academy experience for participants

  • Supports employees across multiple lines of business with learning and development solutions and ensures learning materials are in line with the bank's learning objectives and guidelines

  • Facilitates core and/or upskill Academy programs and professional skills, virtually or in a classroom

  • Evaluates modes of training delivery, optimizing effectiveness and learning, and manages the logistics of delivering learning programs including communications, scheduling, finalization of course material, etc.

  • Reviews role play scenarios and work/case studies for learners, determining effective learning solutions for employees across the bank

  Required Qualifications:

  • 2+ years recent Call Center or Financial Center experience

  • 1 - 3 years facilitation experience (leading meetings/team huddles, conducting on the job training, peer coaching)

  • Broad based working knowledge of varied lines of business across bank

  • Strong relationship management experience / skills including the ability to interact, communicate and influence equally well within all levels of organization.

  • Executive Presence

  • Strong communication skills - written & verbal required

  • Ability to navigate in a highly complex organization and operate effectively in changing environment

  Desired Qualifications:

  • Experience with performance consulting, organizational development, education management, business, human resources, communications, education or related fields

  • Strong analytical and problem solving skills; Ability and drive to measure impact of initiatives through metrics and analysis

  • Instructional Design by reviewing training materials and champion curriculum through utilizing curriculum maintenance process

  • Outstanding project management, time management and prioritization skills

  • Proven success in managing or working with associates virtually

  Skills:

  • Active Listening

  • Influence

  • Learning Delivery

  • Oral Communications

  • Presentation Skills

  • Adaptability

  • Executive Presence

  • Learning Design and Development

  • Relationship Building

  • Coaching

  • Collaboration

  • Written Communications

  Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

  Shift:

  1st shift (United States of America)

  Hours Per Week:

  40

• About the company

  Bank of America is one of the world's largest financial institutions, serving individuals, small- and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services.

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