• Job Description

  Req#: 29957

  JOB DESCRIPTION SUMMARY :

  The Access Coordinator is responsible for managing all aspects of the hospice referral intake process, while delivering high-quality, professional, compassionate services in accordance with the mission, core values and vision of Gilchrist. The Access Coordinator is accountable for establishing and maintaining relationships with patients, families, and referral sources responding to all customer requests and concerns; while possessing strong organizational skills, with emphasis on accurate and thorough documentation with high attention to detail for accuracy. The Access Coordinator works cohesively with all organizational disciplines to facilitate hospice admissions to all levels of care. The Access Coordinator is responsible for scheduling all new hospice patients and the dispatching of nursing staff and non-clinical support services to the home, hospitals, and nursing facilities as needed. The Access Coordinator also works independently on the weekends and evenings, to ensure that Medicare insurance benefits are accurately verified; documenting all verbal communications accurately in the Epic EMR. Access Coordinators utilize Windows, Excel, and Word Interfaces, as well as Epic software including proficient use and management of workqueues. The Access Coordinator must possess strong verbal communication skills and having the ability to facilitate the signing of Admission paperwork with patients/families as needed. The Access Coordinators must be able navigate Navihealth/Curaspan, Allscripts, ePortfolio, Care Everywhere, and CRISP interfaces.

  Education	High School or equivalent/Associates or Bachelor’s Degree preferred
  Experience	One-year healthcare experience required. Previous experience in a customer support role, EMR experience required, LTC experience a plus, Proficient in relevant computer applications.
  Knowledge, Skills and Abilities	Strong phone skills to include excellent verbal and active listening Build good rapport with customers Ability to multi-task, set priorities, and manage time effectively Excellent customer service skills which include questioning, probing, listening, establishing rapport, matching, and closing Demonstrate empathy, a genuine concern, and passion for helping customers Strong assessment skills to identify the customer’s needs, clarify information, research issues and provide resources and information that best meet assessed needs Typing skills include, 50-60 wpm
  Licensures, Certifications	NONE
  Physical Requirements	Sufficient dexterity to utilize electronic record keeping systems, computers/keyboards, and or laptops and other related equipment. Ability to listen and assess needs over the phone Speech to verbally communicate and impart information to caller and to interact with internal and external health care teams.
  Working Conditions	Normal office environment
  Conditions of Employment	Must possess a valid driver’s license

• About the company

  Gilchrist provides care and support at every stage of serious illness including hospice care, elder medical care and counseling and support.

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