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Access Line Specialist (Remote)
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Job Description
- Req#: 2080664514
Employer Industry: Behavioral Health and Developmental Disabilities Services
Why consider this job opportunity:
- Competitive salary and excellent benefits package
- Generous retirement plan with company matching for long-term financial security
- Opportunities for student loan forgiveness as a valued team member
- Supportive Employee Assistance Program for overall well-being
- Comprehensive training provided in customer service, mental health issues, and community resources
- Chance to make a significant impact in the lives of individuals with behavioral health and developmental disabilities
What to Expect (Job Responsibilities):
- Answer incoming calls, providing information about services and triaging crisis situations
- Build rapport and establish connection with callers through active listening and empathy
- Utilize resources and referrals effectively based on callers' needs
- Maintain accurate documentation and comply with organizational policies
- Foster positive teamwork and communication with staff and supervisors
What is Required (Qualifications):
- High School Diploma or General Education Diploma; Bachelor's degree or 2 years of telephonic customer service experience preferred
- Experience in customer service, particularly in a phone-related environment
- Strong critical thinking and problem-solving skills
- Proficient listening and data entry skills
- Ability to navigate multiple computer systems simultaneously
How to Stand Out (Preferred Qualifications):
- Experience in mental health or developmental disability services
- Additional training in customer service or crisis management
- Familiarity with community resources and referrals
#BehavioralHealth #CustomerService #MentalHealthSupport #CareerOpportunity #EmployeeBenefits
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