• Job Description

  Req#: 24034051

  Job Description:

  At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

  One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

  Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

  Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

  Job Description:
  This job is responsible for complex activities supporting the creation and maintenance of accounts including onboarding and maintenance of accounts, and reviewing required account documentation. Key responsibilities include end-to-end ownership of issue resolution, working across multiple operations and product specialists, and ensuring procedures are clearly documented and up to date. Job expectations include supporting projects, initiatives, and preparing executive-level reports and presentations while providing subject matter expertise.

  
  Responsibilities:

  • Leads end-to-end resolution of complex client issues and inquiries, including research, escalation, and approvals for items with high levels of monetary risk
  • Drives execution of complex financial and non-financial client transactions• Supports process improvements, requirements, and initiatives across multiple stakeholders
  • Performs quality assurance reviews, testing, and training to ensures high performance accuracy of performance metrics and quality standards
  • Supports risk management and audit processes, including identification of issues, development of mitigation strategies, and exam preparation
  • Reviews and updates procedures as needed to ensure they are accurate and up-to-date
  • Supports operational team projects and production of executive-level reports and presentations for senior management as needed

  Skills:

  • Account Management
  • Analytical Thinking
  • Continuous Improvement
  • Customer and Client Focus
  • Research
  • Attention to Detail
  • Coaching
  • Critical Thinking
  • Problem Solving
  • Written Communications
  • Decision Making
  • Mentoring
  • Networking
  • Prioritization
  • Result Orientation

  Line of Business Job Description:

  Merrill Onboarding and Maintenance – Specialty Services Operations Team supports the onboarding and maintenance related functions for Business and International Brokerage accounts. The Ops Consultant role will be responsible for supporting the business through project and issue management. The selected candidate is expected to contribute to an atmosphere and culture of teamwork and partner across various teams within Wealth Management Operations teams and across the broader enterprise.

  Responsibilities include:

  • Risk and Issue Management
  • Reporting out to multiple levels of leadership (including executives)
  • Managing multiple projects and initiatives that could be process or regulatory related
  • Assisting with developing and maintaining qualitative and quantitative measures to ensure compliance with current processes
  • Perform other duties as requested by leadership team

  Required Skills:

  • 2+ years' experience within operations or services

  • 1+ years’ of direct or indirect supervisory or leadership experience
  • Project management experience
  • Proven decision-making skills, and the ability to effectively manage risk
  • Excellent analytical and problem-solving skills
  • Strong interpersonal/leadership and oral/written communication skills
  • Must be flexible with schedule (Operational hours are 8:00 AM – 6:30 PM)
  • Strong organizational skills
  • Ability to build strong partnerships across organizations
  • Ability to meet aggressive timelines and juggle multiple projects
  • Self-sufficient; ambitious
  • Experience with brokerage account operations
  • Experience with Merrill business and/or international products
  • College degree or equivalent work experience

  Shift:

  1st shift (United States of America)

  Hours Per Week:

  40

• About the company

  Bank of America is one of the world's largest financial institutions, serving individuals, small- and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services.

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