Nordstrom Canada Retail Inc
Account Services Collections Specialist 1 - Remote - Texas
This job is now closed
Job Description
- Req#: R-740789
Employer Industry: Retail
Why consider this job opportunity:
- Salary up to $27.00 per hour
- Eligible for performance-based incentives/bonuses
- $50/month work-from-home subsidy
- Comprehensive benefits including medical, dental, vision, retirement, and paid time off
- Opportunity for career advancement within a reputable company
- Fully remote work environment with flexible scheduling requirements
What to Expect (Job Responsibilities):
- Handle inbound and outbound calls to service past due accounts
- Adhere to relevant state and federal collection guidelines
- Negotiate payment solutions to generate revenue
- Assist customers with inquiries in the card services call center as needed
- Utilize tools and knowledge base to quickly resolve issues
What is Required (Qualifications):
- Minimum of 6 months of customer service experience
- Ability to be licensed by the state of Minnesota as a debt collector
- Proven ability to manage a high volume of calls while ensuring accuracy and a positive customer experience
- Strong analytical, problem-solving, and decision-making skills
- Clear and professional communication skills, both verbal and written
How to Stand Out (Preferred Qualifications):
- 6+ months of collection-related experience or first-party collections experience
- Demonstrated technical troubleshooting skills and ability to navigate multiple systems
- Self-motivated with the ability to work autonomously in a virtual environment
- Experience handling confidential information with integrity
- Ability to maintain a distraction-free workspace
#Retail #CustomerService #RemoteWork #CareerOpportunity #CompetitivePay #EmployeeBenefits
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