• Job Description

  Req#: R-569420
  Employer Description:
  
  Join a company with over 100 years of providing Legendary Customer Service. As an Account Services Specialist, you will be an Ambassador for the employer, handling inbound and outbound phone calls from customers in a virtual environment.
  
  Advantages of joining us:
  
  - Be part of a company with a reputation for Legendary Customer Service
  - Work from the comfort of your own home in a fully remote position
  - Embrace technology and work autonomously in a virtual environment
  
  Responsibilities:
  
  - Service past due accounts via inbound and outbound calls
  - Adhere to and follow all relevant state and federal collection guidelines
  - Negotiate payment solutions that bring in revenue
  - Use a consultative approach to encourage future card usage
  - Assist the card services customer service inbound call center as needed
  
  Requirements:
  
  - 6+ months of collection-related experience and/or First party collections experience (preferred)
  - 6+ months in customer service (required)
  - Ability to be licensed by the state of Minnesota as a debt collector (required)
  - Ability to handle a high volume of calls with detail and accuracy while delivering excellent customer experience
  - Quiet, distraction-free, secure workspace
  - Ability to work the entire shift using a computer while stationed at a desk, wearing a headset, and can turn on the camera when requested by leadership
  - High level of self-motivation, ability to work autonomously with minimal supervision in a virtual environment
  - Demonstrated computer experience and technical troubleshooting acumen, as well as the ability to navigate through multiple systems at once with dual monitors
  - Ability to independently apply strong analytical, problem-solving, and decision-making skills
  - Ability to work with integrity and respect confidentiality
  - Clear and professional communication skills with customers and co-workers, both verbally and written
  - Ability to work a flexible schedule
  
  Benefits:
  
  - Medical/Vision, Dental, Retirement, and Paid Time Away
  - Life Insurance and Disability
  - Merchandise Discount and EAP Resources
  
  Additional Information:
  
  - The job posting highlights the most critical responsibilities and requirements of the job. There may be additional duties, responsibilities, and qualifications for this job.
  - The employer will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
  - Applicants with disabilities who require assistance or accommodation should contact the nearest employer location, which can be identified at www.nordstrom.com.

• About the company

  An incredible eye for what's next in fashion. A passionate drive to exceed expectations. For more than 100 years, we've worked to deliver the best possible shopping experience, helping our customers express their style—not just buy fashion. Nordstrom, Inc. is a leading fashion retailer offering compelling clothing, shoes and accessories for men, women and children. Since 1901, we've been committed to providing our customers with the best possible service—and to improving it every day.

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