• Job Description

  Req#: 210468541

  Join our dynamic Claims Inventory Management team, where you will have the opportunity to balance business results with customer solutions. This role offers a unique blend of tasks, providing you with the chance to demonstrate your adaptability and customer-centric approach in a fast-paced environment.

  Job Summary:

  As a Claims Account Specialist at Chase, you will be responsible for providing excellent customer service in a dynamic, fast-paced environment. Your role will involve finding solutions for our customers, demonstrating resilience, adaptability, and excellent communication skills. You will have the opportunity to work both independently and as part of a team, taking ownership of each customer interaction. This position offers a great opportunity for professional growth in a company that values diversity, equity, inclusion, integrity, and teamwork.

  Job Responsibilities :

  • Comfortable communicating with customers in a metrics-driven environment
  • Ability to multi task between screens
  • Demonstrate resiliency and extreme adaptability in a fast-paced environment
  • Possess strong customer centricity
  • Decision making skills to work efficiently with customer
  • Demonstrate personal excellence including punctuality, integrity, and accountability
  • Approach problems logically and with good judgment to ensure the appropriate customer outcome
  • Effectively prioritize work to ensure efficiency
  • Are required to abide by all applicable regulatory and department practices and procedures
  • Have the ability to work independently and in a team environment
  • Think critically and exercise independent judgement
  • Flexible to work in Morning/Evening/rotational shifts and week off

  Required qualifications, capabilities, and skills:

  • Minimum of 1 year of customer interaction or customer support experience required, either by phone or face-to-face
  • Minimum of 6 months computer experience required, utilizing multiple computer applications in a Windows-based environment
  • High school diploma or GED required

  Preferred qualifications, capabilities, and skills:

  • Ability to multitask using a computer and simultaneously provide customer support
  • Comfortable in a fast-paced, consistently changing environment
  • Previous experience working in a Call Center, Banking or Finance industry
  • Have a passion for helping people by solving problems, presenting, and explaining solutions

• About the company

  J.P. Morgan is a leader in financial services, offering solutions to clients in more than 100 countries with one of the most comprehensive global product platforms available. We have been helping our clients to do business and manage their wealth for more than 200 years. Our business has been built upon our core principle of putting our clients'​ interests first.

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