• Job Description

  Req#: 702413
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  In order for your candidacy to be considered, you must apply at http://jobs.fitchburgstate.edu. You will not be considered for this position unless you apply at that link.

  General Statement of Duties and Responsibilities: The incumbent is responsible for preparing, reviewing, posting and maintaining accurate student account records. Will work directly with external state, study abroad and extended agencies. Coordinate voucher, special programs, extended agency invoicing, scholarships, study abroad and generate related reports. Assists with issue escalation resolution, guidance on process and procedure, completion of duties as needed, etc.

  Detailed Statement of Duties and Responsibilities:

  1. Process payments in Banner and related systems, complete and balance daily cashiering session.

  2. Review withdrawals and the account adjustments for accuracy; billing or refunding students as necessary.

  3. Process SGOCE scholarships and petitions as directed by supervisor (or designee). Including review, data entry on accounts, funding requests, refund requests and reconciliation.

  4. Track and apply benefits associated with private agency scholarships, including notifications to Financial Aid, billing agency for any funds not received, prepare return of funds when student withdraws and reconciliation of activity in BANNER.

  5. Coordinate voucher programs within the University; tracking vouchers issued and redeemed, in conjunction with issuing department(s), as applicable to SGOCE and day programs

  6. Special Programs coordination – including AP, Wilson, programs that operate on unique calendars, preparing and reviewing non-payment reports, follow-up correspondence activity with students, preparing drop-lists for action by registrar.

  7. Coordinate with external Extended Campus agencies, verifying registrations, entering contracts and invoicing.

  8. Coordinate MA State Commonwealth Dual Enrollment, Early College and Traditional Dual Enrollment activity with internal departments as required.

  • Completes account reconciliation

  • Manages compliance and reporting, including preparing invoices as directed.

  • Coordinates enrollment verification, tracks disbursements of funds, application of payments and account adjustments in relation to these programs.

  9. Coordinate the activity related to study abroad programs with internal and external constituents. Including timelines, applying charges and tracking payments. Process study abroad institutional scholarships as directed by International Education or Foundation. Track revenue and coordinate with external agencies to complete payment requests for program expenses.

  10. Report generation per departmental standard, as needed or for the Director or designee. Review report contents for accuracy, coordinate activity necessary and recommend process improvements as identified.

  11. Assist with write-off reports review, identify any accounts that should not be written-off; notate records accordingly.

  12. Engage in due diligence efforts associated with billing, non-payments, and uncashed or ACH returns/ refund checks; contacting students and/or agencies using a variety of methods regarding non-payments; track diligence efforts as necessary, and identifying accounts that should be forwarded for collections and/or write-off.

  13. Provide back-up to the front-line customer service staff during peak demand period, including assisting customers in the understanding of payment policies, procedures, deadlines, and processes and account adjustments as required.

  14. Back-up for department daily cashier batch deposit and university deposit.

  15. Assist the director and other senior staff with projects and activities, as assigned.

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  Qualifications Required at Hire:

  1. A minimum of three years full time, or equivalent part-time, professional experience in accounting or auditing or an equivalent combination of experience and education required. Three to five years of professional experience with Associates degree or higher preferred in business administration, management, accounting or related field.

  2. Knowledge of accounting practices

  3. Knowledge of Higher Education policies and procedures relating to student accounts functions and accounting is highly desirable.

  4. Computer knowledge including MS Office Suite. Banner; Crystal Reports and Excel experience preferred.

  5. Accounts Receivable or student billing experience a plus.

  6. Ability to effectively communicate with internal and external stakeholders including prospective and current students and families in a professional, customer-focused manner.

  7. Knowledge of standard procedures and methods followed in handling and recording cash.

  8. Ability to work independently and as a member of a team.

  9. Ability to work accurately with names, numbers, codes, and symbols and to proofread with accuracy.

  10. Ability to perform basic mathematical computations with speed and accuracy (addition, subtraction, multiplication and division).

  11. Ability to exercise discretion in sensitive and/or confidential matters and deal tactfully with others.

  12. Must be able to gather information by examining records and documents and through communication with individuals as well as prepare and generate reports.

  13. Ability to work in both a team setting and independently to complete assigned tasks; ability to exercise sound judgement in preforming work and maintain a harmonious working relationship with others.

  14. Ability to perform above duties with or without reasonable accommodations.

  15. Must be able to satisfactorily pass a check conducted by the Criminal History Systems Board (CORI) as well as a completed background check satisfactory to the university.

  16. Must be fully vaccinated/boosted for COVID-19 or have a documented and approved exemption.

  Qualifications Acquired on Job:

  · Continued and advanced development of the principles, practices and techniques of supervision.

• About the company

  Official website of the Commonwealth of Massachusetts

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