• Job Description

  Req#: 236286

  Occupational Summary:

  Enhance our tradition of excellence, integrity and dedication by providing top-notch customer service to internal and external customers.

  Duties:

  Maintain interface with departmental and University personnel to obtain and provide information to verify or support financial records and ensure compliance with established University policies and procedures; answer inquiries regarding accounting information as required.

  Utilize SAP and other software applications to assist in responding to customer inquiries.

  Provide quality customer service to internal and external inquiries; recording all calls and resolutions for the purposes of research, time management and quality assurance.

  Assist customers with the procurement process with the resolution of a variety of problems, questions or other issues; answer inquiries on the status of payment for orders, or in the understanding of the Accounts Payable process. Answer inquiries from departments and vendors concerning vendor payments.

  Monitor and respond to the Accounts Payable e-mail accounts.

  Pull and email check copies to departments as required. Assist and/or manage related projects.

  Perform other related duties incidental to the work described herein .

  Qualifications:

  Two years post secondary education in accounting/business and two years accounting experience or equivalent combination is required. Requires organizational and problem solving ability, good oral and written communication skills; ability to work well under pressure. Excellent customer service skills.

  Excellent interpersonal skills - ability to work well with faculty, staff and other members of the university community.

  Other:

  Candidate must be highly motivated and able to take initiative in planning and performing daily, weekly and monthly work assignments.

  Minimum Qualifications

  Education

  Work requires knowledge of general accounting principles usually through two years post-secondary education in accounting or a related business field.

  Experience

  Work generally requires 3 years of experience in an accounting setting OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE to become familiar with the accepted accounting practices involved in maintaining more complex financial records, reconciling accounting information and preparing financial statements.

  Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

  Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

  Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

• About the company

  Duke University is a private research university in Durham, North Carolina.

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