• Job Description

  Req#: 4952441

  The City of Bend Utility Department is actively recruiting for one (1) full-time Accounting Technician I position. This position is hourly, non-exempt (overtime eligible) and is represented by the City of Bend Employee Association (COBEA).

  The Accounting Tech I position will be responsible for delivering high-quality, specialized customer service in a fast-paced call center environment, the City of Bend’s Water Services Billing and Customer Service Division. This role involves direct interaction with customers to resolve complex issues and concerns related to water services, billing discrepancies, service interruptions, and compliance with City codes and policies. This classification supports various City programs and services, including but not limited to utility billing and meter reading, transportation fees, industrial pretreatment and extra strength programs, leak detection and resolution, and citywide service requests.

  Employees in this classification serve as the first point of contact for customers and are expected to handle a wide range of inquiries and complaints via phone, email, mail, and in-person. These interactions often involve sensitive matters such as late fees, penalties, service disconnections, liens, assessments, and account adjustments. The position requires strong problem-solving skills, empathy, and the ability to analyze and interpret data from multiple City departments to provide accurate and timely resolutions.

  
  To be considered for this position,applicants must have a complete application that includes all of the following items:

  • The online application via NeoGov (access also available on City of Bend website under Human Resources/Job Openings)
  • Attached formal Cover Letter (required)
  • Attached formal Resume (required)
  • Attached valid Credentials, Certifications and Licensing (if applicable)

  Applicants must provide certification that they are a veteran or disabled veteran to receive veteran’s preference. For more information click here .
  
  An eligibility list will be created from this recruitment to be utilized for future positions at various levels and departments. The eligibility list will be valid for up to six (6) months.
  
  

  Application deadline is Wednesday, June 11, 2025 (06/11/2025) at 12:00 p.m. (noon) Pacific Time.

  
  

  Position Overview

  The Accounting Technician I position preforms customer service work with basic accounting responsibilities. Specific responsibilities include customer face-to-face and telephonic communications; processing accounting related paperwork, records, reports, payments received and delinquencies; and preforming general clerical/administrative tasks.

  Distinguishing Characteristics

  Accounting Technician II: Researches and verifies a variety of information related to customer accounts; identifies and resolves discrepancies. Performs collection activities on delinquent accounts; sets up payment plans with customers; transfers information to collection agencies.

  Complexity of Work

  Complexity: Work is considered routine or basic. Most situations are resolved using standard procedures and established guidelines. Requires knowledge of procedures and the ability to evaluate and select the correct solution from defined alternatives.

  Degree of Independence:

  Follows standard practices with supervision, but must be monitored when carrying out any deviations; progress is regularly monitored and all outcomes are reviewed.

  Decision Making Authority:

  Follows established policies, procedures and practices, and makes no independent decisions. May make recommendations to work procedures, policies and practices.

  Essential Functions Include:

  The information provided below encompasses the essential functions and capabilities linked with this position.

  Duties and Responsibilities

  The individual in this position is expected to engage in the following work-related activities.

  • Processes a variety of payments and/or notices to and from customers, which includes: verifying account numbers; entering payments into applicable databases; issuing receipts; running delinquent notices; processing lien checks; issuing refunds for overpayments; processing returned checks; confirming deposit payments received by due date; and/or, performing other related activities.
  • Responding to inquiries and requests for information over the phone and in person, which includes: directing customers and visitors to appropriate locations; taking and transmitting messages; looking up and communicating account balances; and/or, performing other related activities.
  • Performs a variety of clerical activities in support of daily operations, which may include: filing; copying; faxing; typing standard documents; preparing, sorting, and distributing mail; entering data; and/or, performing other related activities.
  • Balances, reconciles, and maintains cash drawer; prepares bank deposits; prepares related reports.
  • Prepares, monitors, and maintains a variety of agreements, files, records and information.
  • Complies with safety requirements of the position and actively promotes safe work practices.
  • In an emergency event or an officially declared State of Emergency, responds as directed to ensure the restoration of essential public services, facilities and infrastructure.
  • Other related duties as assigned.

  Supervisory Responsibility

  This position is a non-management position and does not encompasses supervisory responsibility.

  Skill Profile

  The individual in this position is expected to possess and exhibit the following knowledge, skills, and abilities.

  • Basic bookkeeping principles
  • Cash handling techniques
  • Customer service principles
  • Filing techniques
  • Keyboarding
  • Entering data into computerized systems
  • Basic mathematical calculations
  • Handing multiple tasks simultaneously
  • Operating modern office equipment
  • Analyzing information for discrepancies
  • Reconciling accounts
  • Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction.

  Education, Experience, Certifications and/or Licenses

  The following are the minimum qualifications for this position.

  • High School Diploma or an equivalent combination of education and experience that provides the required knowledge, skills, and abilities as outlined in this job description.
  • Two (2) years of customer service, clerical or other relevant experience with basic accounting responsibilities; or experience in a similar position and/or performing similar tasks.
  • Current and valid Driver's license per City policies outlined in the Employee Handbook.

  Diversity & Equal Opportunity Employer Statement

  The City of Bend is committed to fostering, cultivating and preserving a culture of diversity and inclusion. At the City of Bend, we don't just accept differences; we value them. We are proud to be an Equal Opportunity Employer and support the Americans with Disabilities Amendments Act (ADAAA) and the Oregon Equal Pay Act.

• About the company

  The City of Bend serves the community, focusing on core services such as public safety, utilities, economic and community development.

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