Job Description

Who we're looking for

We are looking for a skilled Accounts Payable Specialist responsible for processing Global expense reports and Invoices. Strong organizational skills and attention to details are required. Candidates should have at least 2 years experience in Invoice processing & Expense reporting at mid to high level complexity, can manage volume while ensuring accuracy and timeliness are met, share best practices and adhere to the policies in place.

The successful candidate shall partner with the Procurement Team and Finance Shared Services team, directly reporting to the FSS Accounts Payable Manager in Manila.

What you'll be doing

• Manage and review global expense reports and invoices, ensuring compliance with policies, proper expense classification, and completeness of support/receipts and approvals. This includes managing the Zendesk AP Inbox queue for data entry and processing, and reconciling processed work with the ticketing queue and flagged expense reports.

• Assist in corporate card management, including card application, termination, and credit limits, and charge expenses to accounts and cost centers by analyzing invoice/expense reports.

• Collaborate with the Procurement team to ensure purchase orders are complete and ready to match with open/pending invoices, and resolve any discrepancies or issues with Purchase Order, Invoice, or payments.

• Verify vendor accounts by reconciling monthly statements and related transactions, working with vendors to obtain any missing invoices, and providing prompt, efficient customer service to external vendors and internal inquiries.

• Assist in periodic audits and tax compliance of Accounts Payable, take necessary steps to correct discrepancies, and ensure archiving and record retention of all Accounts Payable and T&E documents.

• Participate in continuous improvement initiatives, process documentation, and training opportunities, while maintaining the confidentiality of financial information and accomplishing accounting and organizational missions as needed.

What you bring to the role

• Bachelor's Degree in Finance or Accounting or equivalent

• 2 years experience doing Accounts Payable or Travel and Expense experience in a SAAS company/ Finance Shared Services experience preferred.

• Willingness to work flexible schedules to accommodate different time zones.

• Strong decision-making skills in a dynamic environment.

• Intermediate to advanced MS Excel skills (VLooksUps, Pivot Tables, etc.).

• Ability to work well in teams and establish effective working relationships.

• Strong organizational skills with attention to detail and accuracy.

• Experience with financial accounting software such as Expensify, Egencia, NetSuite and Coupa experience preferred.

Where we work

In this role, you’ll work primarily remotely with the support of a dynamic and caring team. We’ll provide you with the digital tools and experiences to be together–even when we’re apart. Being digital first doesn’t mean we’re digital only. You’ll also have the flexibility to join us at a Zendesk workspace, in one of our Zendesk offices or our flex office spaces. We will bring our people together on occasion to connect, collaborate, learn, or celebrate in person.

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Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.