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Job Description
- Req#: 27129
Employer Industry: Software and Technology Solutions
Why consider this job opportunity:
- Salary up to $38.89/hour
- Eligible for a company bonus plan based on performance
- Comprehensive health benefits with options for 100% employer-paid plans from day one
- Paid time off, including parental leave and compassionate care leave
- Opportunities for professional development through coaching and education reimbursements
- Primarily remote work with a monthly in-office meeting requirement
What to Expect (Job Responsibilities):
- Analyze information and communicate with supervisors to determine the next course of action
- Manage customer collections accounts in North America and streamline processes through automation
- Provide timely resolution of past due and disputed items to maintain customer relationships
- Collaborate with customers, sales, and management to resolve various issues
- Reconcile customer accounts and manage refunds, account adjustments, and write-offs
What is Required (Qualifications):
- Minimum of 2 years of collections experience
- Experience with Salesforce or other CRM platforms
- Proficiency in MS Office Suite, including Excel and Access, as well as Oracle, Essbase, SQL, and VBA
- Strong problem-solving skills and ability to maintain confidential financial information
- Excellent verbal and written communication skills
How to Stand Out (Preferred Qualifications):
- Proven history of successful dispute reconciliation and troubleshooting
- Ability to identify root cause issues and propose solutions through data analysis
- Experience working in a fast-paced, high-volume environment
- Knowledge of collection principles with the ability to reconcile credits and debits
- Experience working in a public company
#SoftwareSolutions #AccountsReceivable #RemoteWork #CareerGrowth #CompetitiveBenefits
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
DocuSign, Inc., is an American company headquartered in San Francisco, California, that allows organizations to manage electronic agreements.
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