• Job Description

  Req#: 27129
  Employer Industry: E-signature and Contract Lifecycle Management
  
  Why consider this job opportunity:
  - Salary up to $38.89/hour depending on location and experience
  - Eligible for a company bonus plan based on performance
  - Comprehensive benefits package including paid time off, health benefits, and retirement plans
  - Opportunity for career advancement in a fast-paced, high-growth environment
  - Flexible remote work arrangement
  - Commitment to diversity, equality, and employee well-being
  
  What to Expect (Job Responsibilities):
  - Analyze information and communicate with supervisors to determine the next course of action
  - Manage customer collections accounts, ensuring streamlined processes through automation
  - Provide timely resolution of past due and disputed items to maintain customer relationships
  - Collaborate with customers, sales, and management to resolve various issues
  - Maintain detailed records of customer interactions and manage 3rd party collections in accordance with company policies
  
  What is Required (Qualifications):
  - Minimum of 2 years of collections experience
  - Proficiency with Salesforce or other CRM platforms
  - Experience with MS Office Suite, including Excel and Access, as well as Oracle, Essbase, SQL, and VBA skills
  - Strong problem-solving abilities and excellent verbal and written communication skills
  - Proven history of successful dispute reconciliation and troubleshooting
  
  How to Stand Out (Preferred Qualifications):
  - Experience working in a public company
  - Knowledge of collection principles and ability to reconcile credits and debits
  - Collaborative team player with a commitment to outstanding customer service
  - Ability to identify root cause issues and propose solutions through data analysis
  - Experience in a fast-paced, high-volume work environment
  
  #Esignature #AccountsReceivable #RemoteWork #CareerOpportunity #CustomerService
  
  "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

• About the company

  DocuSign, Inc., is an American company headquartered in San Francisco, California, that allows organizations to manage electronic agreements.

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