• Job Description

  Req#: R0017012
  The Accounts Receivable Specialist is responsible for managing a portfolio of customer accounts, including account maintenance and reconciliation activities. The role includes responsibility for follow-up with agents, business partners and direct insureds on questions involving specific billings and payments to facilitate accurate cashflow. Performance must be maintained as prescribed in Performance Goals outlined by Accounts Receivable team Supervisor or Manager within the Specialty Division of Markel.

  • Balance customer accounts while communicating effectively with internal and external business partners

  • Perform reconciliation of unapplied cash to open receivables, offsetting transactions, and initiating disbursements where applicable

  • Reviews agent, broker, and customer payment discrepancies to determine origin

  • I nitiates appropriate action based on analysis working with Underwriting and agents, brokers, and customers to approve payment terms and resolve disputes

  • Effectively and efficiently h andle customer service inquiries via multiple channels

  • Understanding and expertise to execute on assigned Performance Goals via following prescribed training guidelines

  • Achieve prescribed productivity standards

  • Achieve prescribed accuracy standards

  • Contribute to team meeting service level standards set forth by department leadership

  • Maintain a professional working relationship with colleagues at Markel

• About the company

  Markel Corporation is a holding company for insurance, reinsurance, and investment operations around the world.

Notice