• Job Description

  Req#: 687602BR
  The IBM Cloud Advanced Customer Support team is seeking a Compute/Virtualization Cloud Support engineer with strong technical background that enjoy solving problems and working with customers. As IBM Cloud’s technical support organization, qualified candidates will have a passion for helping customers with a determination to improve the overall client experience by quickly identifying and resolving problems.
  
  The Compute/Virtualization Cloud Support Engineer role provides technical support to clients of our infrastructure-based offerings and services. The role requires excellent collaboration with team members, other IT organizations, key stakeholders and business partners to meet the needs of the business as well as that of our customers.
  
  Responsibilities:
  • Diagnose and troubleshoot issues reported by IBM Cloud customers.
  • Effectively communicate with customers and partners via phone, chat and case regarding technical issues.
  • Document and track customer cases from start to finish ensuring customer expectations are properly managed and that technical issues are resolved to the customer’s satisfaction.
  • Work with engineering, operations, and management to diagnose and resolve critical issues.
  • Use acquired knowledge to suggest, edit, and write in-depth Knowledge Base articles.
  • 5+ years working in the cloud computing industry with a focus around compute and infrastructure services and VMWare/virtualization products.
  • Expert level experience in one or more of these specialized areas:
  • Expert level industry and vendor certifications related to infrastructure offerings
  • Virtualization products such as VMWare, Citrix XenServer, Hyper-V, etc.
  • Provisioning, Web servers, Web hosting control panels, system administration.
  • Hardware Security Modules.
  • Windows Server 2016+
  • Advanced Troubleshooting of OS and Roles
  • Active Directory
  • PowerShell
  • Linux (CentOS/RedHat,Ubuntu/Debian, SUSE)
  • Bash Scripting/PowerShell
  • Experience in one or more of the following areas is preferred.
  • Virtualization products such as VMWare, Citrix XenServer, Hyper-V, etc.
  • VMware product suite including vCenter, vSphere, vRealize, NSX, VSAN, HCX, ESXi.
  • Intermediate knowledge of Operating System Principals.
  • Intermediate knowledge of Server Administration Principals.
  • Various filesystems (NTFS, ext3/4, xfs) and how to interact/format/troubleshoot them
  • Intermediate knowledge of Server Hardware troubleshooting Principals.
  Bachelor's Degree Master's Degree IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status. At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk. IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing. IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
  
  Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
  
  At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

• About the company

  IBM is a global technology and innovation company headquartered in Armonk, NY. It is the largest technology and consulting employer in the world, with more than 375,000 employees serving clients in 170 countries. Just completing its 22nd year of patent leadership, IBM Research has defined the future of information technology with more than 3,000 researchers in 12 labs located across six continents.

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