Novartis
AD, NPS Product Management - Remote
This job is now closed
Job Description
- Req#: 394234BR
Location: Remote
This position can be based remotely anywhere in the U.S. (there may be some restrictions based on legal entity). Please note that this role would not provide relocation as a result. The expectation of working hours and travel (domestic and/or international) will be defined by the hiring manager.
About the Role: The Associate Director, NPS Product Management, is responsible for the integration and deployment of technology products within the US NPS organization. This individual will be responsible for building and deployment of all technology products that support our NPS Patient Support Center (PSC), inclusive of tools, processes and technologies that enable meaningful experiences for our patients and practices. This individual will work closely with the PSC team with a deep understanding of our technology product portfolio, patient services business processes, case management, re-imbursement services, omni-channel, and 3rd party integrations. This individual will work closely with a large cross-functional team covering product, technology, PSC operations, enterprise strategy, vendor management and analytics to ensure a seamless product experience for our internal and external customers.
Key Responsibilities:
• Lead end-to-end feature development and integration of all technology experiences within PSC operations by demonstrating a very strong understanding of patient services, including business processes, operational flows, program design, and operational challenges.
• Lead 2 or more scrum teams (Product owner, scrum master, business analyst, developers, testers etc.) to develop scalable enterprise products in partnership with the Product and IT teams that successfully address PSC operational challenges.
• Lead the documentation and ongoing maintenance of product requirements for Product / IT to build technical applications across all products working alongside NPS business strategy and franchise teams.
• Demonstrate deep understanding of the patient services internal and vendor landscape, including Benefit Investigation, Prior Authorization, Co-pay, patient & practice authorizations, consent / opt-outs, and ongoing refill management solutions, for all product archetypes.
• Leverage data insights, research, and competitive analysis to identify opportunities to drive user-centered products and product enhancements.
• Partner with large cross-functional global team from Product and IT teams in support of PSC operations with continual improvement of this area as well.
• Engage with key stakeholders (PSC, franchise, IT, vendors), keeping them abreast of product status, in order to gain continuous buy-in.About the company
At Novartis, we are reimagining medicine to improve and extend people’s lives. We are working hard to produce breakthroughs and address unmet needs for patients with devastating diseases, including genetic disorders and certain deadly cancers. Learn mo...
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