• Job Description

  Req#: R0456995
  Employer Industry: Health Solutions
  
  Why consider this job opportunity:
  - Salary up to $199,144.80
  - Eligible for bonuses, commissions, and participation in the company’s equity award program
  - Comprehensive benefits package including medical plans, 401(k) with company matching, and employee stock purchase options
  - Flexible work schedule with remote or hybrid options available
  - Focus on employee wellness with programs for mental health, financial coaching, and more
  - Opportunity to work in a dynamic, fast-paced environment with a focus on client success and innovation
  
  What to Expect (Job Responsibilities):
  - Build and manage the client support program for self-service offerings with a focus on client success and compliance
  - Partner with internal and external stakeholders for client onboarding and issue resolution
  - Provide Level 1 troubleshooting for technical setup issues and manage escalations
  - Maintain and update Standard Operating Procedures and FAQ documentation
  - Identify and implement process improvements for efficiency in operational execution
  
  What is Required (Qualifications):
  - Minimum of 5 years of experience in digital/online media with a focus on managing a ticketing system
  - At least 3 years of experience in ad operations, product operations, or project management with DSPs and SSPs
  - Bachelor’s degree or equivalent experience (HS Diploma + 4 years of relevant experience)
  - Strong problem-solving and troubleshooting abilities
  - Effective communication skills for internal and external collaboration
  
  How to Stand Out (Preferred Qualifications):
  - Retail media experience is a plus
  - Ability to thrive in a fast-paced environment
  - Detail-oriented with strong analytical and organizational skills
  - Proficiency in Microsoft Office Suite (Outlook, PowerPoint, Excel)
  - Demonstrated effective time management and prioritization skills
  
  #HealthSolutions #ClientSupport #DigitalMedia #CareerOpportunity #RemoteWork #CompetitiveBenefits
  
  We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

• About the company

  At CVS Health, we share a clear purpose: helping people on their path to better health. Through our health services, plans and community pharmacists, we’re pioneering a bold new approach to total health. Making quality care more affordable, accessible, simple and seamless, to not only help people get well, but help them stay well in body, mind and spirit.

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