• Job Description

  Req#: R0456995
  Employer Industry: Healthcare Solutions
  
  Why consider this job opportunity:
  - Salary up to $199,144.80
  - Eligible for a CVS Health bonus, commission, or short-term incentive program in addition to base pay
  - Comprehensive benefits including affordable medical plans, 401(k) with matching contributions, and employee stock purchase plan
  - No-cost wellness programs, confidential counseling, and financial coaching available for all colleagues
  - Opportunity to work in a dynamic, fast-paced environment with a focus on client success and innovative solutions
  - Flexible work arrangements available, including remote and hybrid options
  
  What to Expect (Job Responsibilities):
  - Partner with internal and external stakeholders on client onboarding, standard operating procedures, and implementation requirements
  - Manage queue and issue routing for customer inquiries related to setup, ad policy, and implementation issues
  - Provide Level 1 troubleshooting for technical setup issues and escalate as needed
  - Maintain and update Standard Operating Procedures and FAQ documentation
  - Assist with testing initiatives for new ad products and feature enhancements
  
  What is Required (Qualifications):
  - 5+ years of digital/online media experience with managing and maintaining a ticketing system/queue
  - 3+ years of experience in ad operations, product operations, or project management working with DSPs (Trade Desk preferred), SSPs, and/or ad serving platforms
  - Bachelor's degree or equivalent (HS Diploma + 4 years of relevant experience) required
  - Strong internal and external communication skills
  - Detail-oriented with strong problem-solving and troubleshooting abilities
  
  How to Stand Out (Preferred Qualifications):
  - Retail media experience is a plus
  - Ability to thrive in a fast-paced environment
  - Proficient with Microsoft Office Suite (Outlook, PowerPoint, Excel)
  - Effective time management skills with the ability to prioritize and meet deadlines
  - A team player with an entrepreneurial spirit
  
  #HealthcareSolutions #DigitalMedia #ClientSuccess #CareerGrowth #FlexibleWork
  
  We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

• About the company

  At CVS Health, we share a clear purpose: helping people on their path to better health. Through our health services, plans and community pharmacists, we’re pioneering a bold new approach to total health. Making quality care more affordable, accessible, simple and seamless, to not only help people get well, but help them stay well in body, mind and spirit.

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