CVS Health
AdTech Solutions Enablement and Support Senior Manager - CVS Media Exchange
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Job Description
- Req#: R0456995
Employer Industry: Health Solutions
Why consider this job opportunity:
- Salary up to $199,144.80
- Eligible for CVS Health bonus, commission, or short-term incentive program in addition to base pay
- Comprehensive benefits package including affordable medical options, 401(k) plan with company matching, and employee stock purchase plan
- Remote or hybrid work options available
- Opportunities for professional development and growth within a leading health solutions company
- Supportive work environment that values diversity and inclusion
What to Expect (Job Responsibilities):
- Partner with various stakeholders to manage client onboarding, standard operating procedures, and implementation requirements
- Oversee queue management and issue routing for customer inquiries related to setup and ad policy
- Provide Level 1 troubleshooting for technical setup issues and manage escalations
- Maintain and update Standard Operating Procedures and FAQ documentation
- Develop process workflows for standard setup requirements and streamline efficiency across teams
What is Required (Qualifications):
- 5+ years of digital/online media experience managing a ticketing system/queue
- 3+ years of experience in ad operations, product operations, or project management with DSPs, SSPs, or ad serving platforms
- Bachelor’s degree or equivalent experience (HS Diploma + 4 years of relevant experience)
- Strong problem-solving and troubleshooting abilities
- Excellent internal and external communication skills
How to Stand Out (Preferred Qualifications):
- Retail media experience is a plus
- Detail-oriented with strong analytical and organizational skills
- Ability to thrive in a fast-paced environment
- Proficient in Microsoft Office Suite (Outlook, PowerPoint, Excel)
- Effective time management skills with an entrepreneurial spirit
#HealthSolutions #DigitalMedia #CareerOpportunity #CompetitivePay #RemoteWork
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
At CVS Health, we share a clear purpose: helping people on their path to better health. Through our health services, plans and community pharmacists, we’re pioneering a bold new approach to total health. Making quality care more affordable, accessible, simple and seamless, to not only help people get well, but help them stay well in body, mind and spirit.
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