CVS Health
AdTech Solutions Enablement and Support Senior Manager - CVS Media Exchange
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Job Description
- Req#: R0456995
Employer Industry: Health Solutions
Why consider this job opportunity:
- Salary up to $199,144.80
- Eligible for a CVS Health bonus, commission, or short-term incentive program in addition to base pay
- Comprehensive benefits package including affordable medical plans, 401(k) with matching contributions, and employee stock purchase plan
- Opportunity for career advancement and growth within a leading health solutions company
- Flexible work arrangements available, with options for remote or hybrid work
- Supportive workplace culture that values diversity and inclusion
What to Expect (Job Responsibilities):
- Build and manage the client support program for self-service offerings, focusing on client success and compliance
- Partner with internal and external stakeholders for client onboarding, standard operating procedures, and troubleshooting
- Manage queue and issue routing for customer inquiries related to setup and implementation
- Maintain and update Standard Operating Procedures and FAQ documentation
- Participate in testing initiatives for new ad products and feature enhancements
What is Required (Qualifications):
- 5+ years of digital/online media experience with managing and maintaining a ticketing system/queue
- 3+ years of experience in ad operations, product operations, or project management working with DSPs, SSPs, and/or ad serving platforms
- Bachelor’s degree or equivalent (HS Diploma + 4 years of relevant experience) required
- Strong problem-solving and troubleshooting abilities
- Detail-oriented with excellent organizational and time management skills
How to Stand Out (Preferred Qualifications):
- Retail media experience is a plus
- Strong internal and external communication skills
- Experience in client solutions or support
- Ability to thrive in a fast-paced environment
- Proficient with Microsoft Office Suite (Outlook, PowerPoint, Excel)
#HealthSolutions #ClientSupport #CareerOpportunity #FlexibleWork #CompetitiveBenefitsAbout the company
At CVS Health, we share a clear purpose: helping people on their path to better health. Through our health services, plans and community pharmacists, we’re pioneering a bold new approach to total health. Making quality care more affordable, accessible, simple and seamless, to not only help people get well, but help them stay well in body, mind and spirit.
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