• Job Description

  Req#: B0491-25-0012?language=en&page=1163&sort=publicationDateDesc

  Job summary

  *Previous applicants need not apply*

  We are looking for 2 candidates to provide an effective and efficient administrative and clerical service to the Quay Healthcare Adult Right to Choose (R2C) ADHD Team. They will be expected to work flexibly within the ADHD services administrative team and contribute to and (in time) lead on the smooth functioning of the systems underpinning service delivery.

  The postholder will be required to work in a busy and demanding environment and should be able to work without direct supervision and exercise initiative. An ability to multi-task is essential.

  The postholder needs to be experienced with TPP SystmOne.

  Main duties of the job

  The post-holder must play a proactive role receiving, managing, and recording patient demographic and treatment data. The post-holder must undertake effective forward planning, to ensure that the administrative needs of the service are met and must carry out a range of effective administration processes to support the delivery of high quality patient care.

  Arrange, book and manage patient follow-up appointments

  Analyse patient pathways vs outcomes and escalate to relevant clinical / non-clinical staff

  Ensure all patient information is complete and up to date on the clinical system, proactively asking patients for information where this is missing or incorrect

  Identify, investigate and correct system discrepancies ensuring GP and personal contact details are accurate and up to date

  Follow the appropriate processes for prescription requests, expedite requests, and clinical letters received into the service

  Use your written, verbal communication and interpersonal skills to interact with patients, their carers, relatives, visitors and staff

  Be a calm, supportive, flexible and adaptable member of the team

  Deal with all enquiries in a professional , respectful and co-operative manner

  Redirect queries to the appropriate person, using existing and available information and your own initiative

  Provide non-clinical advice and guidance in line with service policy, with the support of managerial and clinical staff

  About us

  Quay Primary Healthcare CIC are a primary care support organisation for four of the GP PCNs within Warrington. Our mission is to deliver better clinical outcomes and accessible treatment for the people of Warrington.

  The power of working together across our Group enables health services to be delivered by experts in the right areas at the right time in Warrington. We are passionate about promoting the skills and dedication of our healthcare professionals who serve in our region and beyond.

  We provide a large number of ARRs staff to the GP Practices, including paramedics, FCPs, clinical pharmacists and pharmacy technicians. We have a strong working relationship with the Clinical Directors and PCN Management team to support their needs. We are committed to training and development of our staff on a personal professional and organisational level.

  We are also provide a growing and progressive Adult ADHD Service based entirely within primary care. We are a remote service who serves the Warrington population and recently Cheshire & Merseyside and Hereford & Worcester patients via Right to Choose options.

  Details

  Date posted

  04 June 2025

  Pay scheme

  Other

  Salary

  £25,674 a year plus NHS Pension (not AfC)

  Contract

  Permanent

  Working pattern

  Full-time, Flexible working

  Reference number

  B0491-25-0012

  Job locations

  Unit 12 Guardian Point

  Guardian Street

  Warrington

  WA5 1AU

  
  

  Job description

  Job responsibilities

  To provide comprehensive, professional, and confidential administrative support in the delivery of the Adult R2C ADHD service.

  Take the lead in being responsible for, and process, incoming calls and referrals to the Adult R2C ADHD team.

  To action and manage all related correspondence received into the office, managing emails appropriately.

  To take and promptly pass on accurate notes and information, exercising independent judgement and discretion when handling, monitoring and filtering information within data protection, customer care and confidentiality guidelines.

  To co-ordinate and oversee bookings on clinical systems reporting any problems as appropriate.

  To prioritise duties, ensuring that all deadlines are met.

  To deal with a range of queries from patients, General Practice and other agencies in a polite and helpful manner, seeking advice and guidance from the Service Manager and wider team as and when required.

  To type correspondence including letters and reports when required.

  To maintain office filing systems and ensure information is accessible to relevant staff, ensuring confidentiality at all times.

  To have excellent verbal, written and communication skills.

  To have the ability to remain calm and empathetic in sometimes difficult and stressful situations.

  Personal/professional development

  Complete statutory training/updating and mandatory training as defined by Quay Healthcare CIC.

  Complete additional skills-specific training when required.

  Participate in an annual individual performance review, maintaining a record of own personal and professional development.

  Take responsibility for your own development, learning and performance, and identify gaps in knowledge and skills.

  Participate in clinical supervision as per individual requirement.

  Education, Training and Development

  Identify personal development needs that ensure acquisition of knowledge, skills and competency to undertake the responsibilities assigned.

  Job description

  Job responsibilities

  To provide comprehensive, professional, and confidential administrative support in the delivery of the Adult R2C ADHD service.

  Take the lead in being responsible for, and process, incoming calls and referrals to the Adult R2C ADHD team.

  To action and manage all related correspondence received into the office, managing emails appropriately.

  To take and promptly pass on accurate notes and information, exercising independent judgement and discretion when handling, monitoring and filtering information within data protection, customer care and confidentiality guidelines.

  To co-ordinate and oversee bookings on clinical systems reporting any problems as appropriate.

  To prioritise duties, ensuring that all deadlines are met.

  To deal with a range of queries from patients, General Practice and other agencies in a polite and helpful manner, seeking advice and guidance from the Service Manager and wider team as and when required.

  To type correspondence including letters and reports when required.

  To maintain office filing systems and ensure information is accessible to relevant staff, ensuring confidentiality at all times.

  To have excellent verbal, written and communication skills.

  To have the ability to remain calm and empathetic in sometimes difficult and stressful situations.

  Personal/professional development

  Complete statutory training/updating and mandatory training as defined by Quay Healthcare CIC.

  Complete additional skills-specific training when required.

  Participate in an annual individual performance review, maintaining a record of own personal and professional development.

  Take responsibility for your own development, learning and performance, and identify gaps in knowledge and skills.

  Participate in clinical supervision as per individual requirement.

  Education, Training and Development

  Identify personal development needs that ensure acquisition of knowledge, skills and competency to undertake the responsibilities assigned.

  Person Specification

  Skills and Aptitude

  Essential

  • Excellent IT skills including word processing and data entry experience
  • Ability to prioritise work and deliver to deadlines
  • Ability to work without the need for direct supervision
  • Excellent communication skills including excellent telephone manner
  • Knowledge of clinical systems (specifically TPP SystmOne)

  Desirable

  • Advanced keyboard skills

  Personal Qualities and Attributes

  Essential

  • Able to demonstrate inter-personal communication skills
  • Demonstrable commitment to professional and personal development
  • Promotes diversity and equality and leads by example
  • Demonstrate ability to motivate self to achieve goals
  • Professional, approachable and respectful attitude to others

  Qualifications

  Essential

  • Maths and English GCSEs grade C or above, or equivalent qualification

  Experience

  Essential

  • Experience of working in an office environment.
  • Experience of working as part of an administrative team.
  • Experience of providing admin support within a health or social services setting.

  Desirable

  • Experience of working in a multidisciplinary health team

  Other

  Essential

  • Flexible and adaptable approach to work

  Desirable

  • Clean, current drivers licence and a car owner

  Person Specification

  Skills and Aptitude

  Essential

  • Excellent IT skills including word processing and data entry experience
  • Ability to prioritise work and deliver to deadlines
  • Ability to work without the need for direct supervision
  • Excellent communication skills including excellent telephone manner
  • Knowledge of clinical systems (specifically TPP SystmOne)

  Desirable

  • Advanced keyboard skills

  Personal Qualities and Attributes

  Essential

  • Able to demonstrate inter-personal communication skills
  • Demonstrable commitment to professional and personal development
  • Promotes diversity and equality and leads by example
  • Demonstrate ability to motivate self to achieve goals
  • Professional, approachable and respectful attitude to others

  Qualifications

  Essential

  • Maths and English GCSEs grade C or above, or equivalent qualification

  Experience

  Essential

  • Experience of working in an office environment.
  • Experience of working as part of an administrative team.
  • Experience of providing admin support within a health or social services setting.

  Desirable

  • Experience of working in a multidisciplinary health team

  Other

  Essential

  • Flexible and adaptable approach to work

  Desirable

  • Clean, current drivers licence and a car owner

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Quay Primary Healthcare CIC

  Address

  Unit 12 Guardian Point

  Guardian Street

  Warrington

  WA5 1AU

  
  

  Employer's website

  http://quayhealthcare.org/ (Opens in a new tab)

  Employer details

  Employer name

  Quay Primary Healthcare CIC

  Address

  Unit 12 Guardian Point

  Guardian Street

  Warrington

  WA5 1AU

  
  

  Employer's website

  http://quayhealthcare.org/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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