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Saskatchewan Government Insurance

Adjuster (Auto)

Out-of-Scope

Business Unit/Location: – Claims, Ontario

Permanent, Full time

General Accountability

The successful candidate will be responsible for investigating, evaluating, and settling basic/routine auto insurance claims for Coachman Insurance Company. Collects, reviews, and analyzes claims information to determine vehicle damage and values; interprets applicable acts, regulations, and policy coverages; and negotiates claims settlements.

Key Accountabilities

Note: This section is not intended to be an exhaustive list of duties and responsibilities – other duties and responsibilities may be assigned.

1. Claims Adjusting (50%)

• Investigates, negotiates, and settles basic/routine claims in a fair and consistent manner.

• Secures information from insureds, third parties, witnesses, and service providers.

• Reviews and interprets police reports, repair invoices and various other documents to bring claims to resolution.

• Assesses and evaluates coverage as it applies to the details of the loss.

• Administers claims payments/settlements.

• Recognizes and pursues subrogation or salvage opportunities.

• Monitors and updates customers at various stages of the claim and repair processes.

• Maintains updated electronic detailed notes.

• Arranges for the dispatch of vehicle damage appraisers or independent adjusters when required.

• Confirms coverage in accordance with the Ontario automobile policy.

• Monitors and maintains control of expenses such as rental, towing and storage.

2. Customer Experience (15%)

• Supports corporate culture and vision which fosters positive relationships with our customers.

• Provides timely and professional customer service.

• Handles claims issues and provides resolutions in a proactive manner.

3. Stakeholder Relationships (15%)

• Develops and maintains positive working relationships with claimants, insureds, brokers, and service providers.

4. Leadership (10%)

• Actively contributes to and supports a culture of a high performing workforce.

• Participates in divisional succession plans, ensuring ongoing professional and career development and supports development of others.

• Supports a culture of leadership and accountability to effectively deliver on strategic and corporate strategies.

• Is actively committed to leadership development across the company, supporting team and workforce readiness through mentoring, training, and developmental opportunities.

5. Corporate Management (10%)

• Enables the success of programs and policies that are in alignment with corporate, strategic, and divisional strategies.

• Manages risk in area of authority.

• Ensures that the Health, Safety and Emergency Management Policy is applied in area of responsibility.

Education & Experience

• A two-year diploma from an accredited post-secondary education institution in a relevant field of study such as Business.

• 1 – 2 years’ experience in a technical insurance role.

Knowledge, Skills and Abilities

• Knowledge of Ontario’s automobile insurance legislation and regulations.

• Knowledge of automobile insurance policy wording.

• Knowledge of the principles and practice of insurance and techniques related to the settlement of claims.

• Skill in determining actual cash values, depreciation, and repair and replacement costs for vehicles.

• Time management skills with the ability to prioritize workload and meet strict deadlines.

• Verbal and written communication skills, interpersonal and negotiation abilities, and organizational skills.

Posting Close Date:

As you prepare to submit your application, and cover letter if applicable, please highlight the achievements that demonstrate why you're a great candidate for this role.