• Job Description

  Req#: 25320

  Company Description

  Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

  Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state or local law.

  Military encouraged to apply.

  Job Description

  The purpose of this job is to investigate and resolve incidents of liability claims presenting exposure to the company.

  1. Investigate incidents presenting exposure to the company
  2. Manage, document, analyze, negotiate, and settle claims for resolution
  3. Manage and control claim-related documentation including Personally Identifiable Information (PII) and Health Insurance Portability and Accountability Act (HIPAA) related information
  4. Evaluate and settle liability claims within the adjuster's independent settlement authority
  5. Manage litigation to obtain favorable outcomes and resolution
  6. Resolve customer claims while minimizing the potential for conflict
  7. Focus on loss prevention and hazard elimination during claims handling and propose initiatives to proactively minimize risks
  8. Process subrogation claim on property damage in cases of the company as a collateral source
  9. Provide reserve recommendations for internal claims and budgeting purposes
  10. Resolves conflicts with claims in collaboration with the senior or more tenured adjusters
  11. Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
  12. Ensure all activities are in compliance with rules, regulations, policies, and procedures
  13. Complete other duties as assigned

  Qualifications

  • High school diploma or equivalent certification required
  • Bachelor’s degree in business or related field preferred
  • Minimum three years experience in related work preferred

  Specialized Knowledge/Competencies

  • Intermediate Microsoft Office skills
  • Strong problem solving and conflict resolution skills
  • Ability to handle multiple tasks, meet deadlines, and work independently
  • Ability to work in a fast-paced environment
  • Professional demeanor in all forms of communication, with emphasis on negotiation skills

  Additional Information

  Nation-wide Medical Plan/Dental/Vision
  401(k) and Flexible Spending Accounts
  Employee Fuel Discount
  Adoption Assistance
  Tuition Reimbursement
  Onsite Gym and Cafeteria
  Weekly Pay

  All your information will be kept confidential according to EEO guidelines

• About the company

  Pilot Company is the largest operator of travel centers in North America with more than 750 locations in 44 states and six Canadian provinces. Headquartered in Knoxville, Tennessee, the company employs more than 28,000 people. CEO Jimmy Haslam has embraced technology and moved Pilot Flying J in new directions, leading the company's growth from 1.1 billion fuel gallons sold in 1996 to more than 7 billion sold annually today. Pilot Flying J serves more than 1.6 million guests a day and is committed to connecting people and places with comfort, care and a smile at every stop.

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