Job Type

• Full-time position
• Location: Cupey, San Juan, PR
• Schedule: 10:00 p.m. to 7:00 p.m.
• This job requires you to have a valid passport.

General Description

Locates and notifies customers by telephone with delinquent accounts and attempts to secure payment.

Essential Duties and Responsibilities

• Contact customers by phone to encourage and secure payment of delinquent accounts.
• Dialogue with customer by telephone in attempt to determine reason for overdue payment, reviewing terms of sales, service, or credit contract with customer.
• Provides orientation to the customer concerning payment alternatives, debt restructuring, and obtaining a payment promise.
• Follows up on payment promises.
• Receives payments and posts the amount paid to the customer account.
• Records information about the financial status of customers, updates demographic information, and the status of collection efforts.
• Traces the customer to a new address by inquiring at the post office and other locations.

Education

24-60 Bachelor's degree credits approved

Experience

At least one year of related experience in collections or customer service.

Other Qualifications

• Ability to identify the client’s problems and necessities and offer different alternatives and solutions.
• Excellent interpersonal skills and can work in groups.
• Ability to manage difficult situations with clients.
• Communication skills in both spoken and written English and Spanish.
• Ability to establish priorities and work on multiple tasks at the same time.
• Ability to work under pressure and meet deadlines.
• Customer service skills.
• Knowledge of rules and regulations applicable to the collection of money.
• Ability to influence others, reach agreements, and handle difficult situations with clients.

Values

Passion for People

Succeed Together

Own Every Moment

Build the Future