NHS
Admin Assistant - Apprenticeship Opportunity
This job is now closed
Job Description
- Req#: C9376-25-0326?language=en&page=197&sort=publicationDateDesc
- Demonstrable literacy and numeracy skills to functional skills level 1 or equivalent
- NVQ Level 2 in a related subject or equivalent or willingness to undertake a relevant Level 2 Apprenticeship
- GCSE Grade C or above or Functional skills level 2 or equivalent in English and Maths
- Demonstrable literacy and numeracy skills to functional skills level 1 or equivalent
- NVQ Level 2 in a related subject or equivalent or willingness to undertake a relevant Level 2 Apprenticeship
- GCSE Grade C or above or Functional skills level 2 or equivalent in English and Maths
Job summary
We are recruiting:
1 x 37.5 Hours (Apprenticeship opportunity)
1 x 15 Hours
To provide a comprehensive administration and clerical support service to an identified pathway within the Care Group. To include the organisation of clerical workload, management of medical records and related documents, bed management information, receptionist and call handling duties
This will include dealing with queries from patients, service users, relatives and carers, inputting and updating data relating to the service and working with clinicians and partners for the service delivery.
If you don't already have a Level 2 qualification or equivalent experience in a relevant subject, RDaSH are offering this post alongside the opportunity for you to complete a Level 2apprenticeship qualification [relevant to your role].
As an apprentice within RDaSH you will be given the opportunity to gain experience, learn work-related skills and obtain all the tools needed to thrive.
An apprenticeship includes regular training with a college or other training organisation. Around 20% of your working hours will be spent training or studying. This leads to a nationally recognised qualification.
Whether you already work for us or are joining the Trust and NHS for the first time, apprenticeships can help you to develop the skills, knowledge and know-how in order to embark on a successful and fulfilling career within the health service.
Main duties of the job
oProvide a confidential, quality administrative service to an identified pathway within the Care Group.
Display and maintain high levels of customer service at all times, ensuring all service users have a positive experience at their point of contact.
o Answer telephone calls as per agreed protocols.
o To communicate effectively, accurately, and professionally, applying discretion and empathy where necessary, with written, telephone and face to face contact, with patients, visitors, other Trust staff and external agencies.
o Create and maintain, up to date computerised patient records and recall systems on SystmOne.
o Update new referrals on to SystmOne. Maintain current referrals and end were advised to do so.
o Provide an efficient and timely photocopying and scanning service to the team.
o Maintain, scan and file paper records and information as appropriate, in line with records management principles.
o Assist in the production of high-quality documentation, using Microsoft Word and SystmOne, including confidential letters, non-accidental injury reports, case conference reports, housing reports etc.
o Liaise between clients, professional staff and other multi-agency partners as required.
o Deal with telephone enquiries in a courteous and efficient manner, recording messages as per agreed systems and escalating as per protocols.
About us
Rotherham Doncaster and South Humber NHS Foundation Trust (RDaSH) employ around 4000 talented colleagues who are very much appreciated, valued, and respected.
We have a wide portfolio which includes mental health, physical health, learning disability and drug and alcohol services.
We are passionate about enhancing the quality of our service and we work hard to attract and select the right colleagues for our organisation. Our goal is to employ those who share our passion for providing first class care while remaining committed to our vision and values. Please view our Strategy using the link below:
https://www.rdash.nhs.uk/documents/clinical-and-organisational-strategy-2023-to-2028/
To find out more about working for RDaSH and the fantastic benefits we offer visit our website:
https://workwithrdash.co.uk/
We are committed to inclusive cultures and really value people in our organisation, view our Allyship video on YouTube to find out more:
https://youtu.be/WMJSkLoTk4Q
The main terms and conditions of service can be found here:
https://www.nhsemployers.org/publications/tchandbook
Details
Date posted
13 May 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
£24,169 a year per annum
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
376-NLTTAO-0136
Job locations
Monarch House
Queensway Industrial Estate, Arkwright Way
Scunthorpe
DN16 1AL
Job descriptionJob description
Job responsibilities
Before applying, please view the attached job description and person specification to view the full details about the role.
****If you are applying for this role via the apprenticeship route, please review the attached eligibility document to ensure you meet the eligibility criteria to undertake an apprenticeship****
Job responsibilities
Before applying, please view the attached job description and person specification to view the full details about the role.
****If you are applying for this role via the apprenticeship route, please review the attached eligibility document to ensure you meet the eligibility criteria to undertake an apprenticeship****
Person SpecificationPerson Specification
Qualifications
Essential
Desirable
Qualifications
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Rotherham Doncaster and South Humber NHSFT
Address
Monarch House
Queensway Industrial Estate, Arkwright Way
Scunthorpe
DN16 1AL
Employer's website
Employer details
Employer name
Rotherham Doncaster and South Humber NHSFT
Address
Monarch House
Queensway Industrial Estate, Arkwright Way
Scunthorpe
DN16 1AL
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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