• Job Description

  Req#: C9427-25-0624?language=en&page=616&sort=publicationDateDesc

  Job summary

  We have two Administrative Assistant positions available in our Ear, Nose and Throat (ENT) and Oral and Maxillofacial Surgery (OMFS) departments.

  In this role you will make a difference by carrying out a variety of administrative duties that supports patient care.

  You will be covering reception duties, ensuring patient records are updated and provide full clerical services to the team in either the ENT or OMFS department.

  We are looking for people who are keen to learn about the different services offered by the departments and working with a range of colleagues to support our service users.

  You will be joining a friendly team working towards delivering excellent care to our patients.

  Main duties of the job

  This role will involve a mixture of reception duties, telephone enquiries and responding to emails.

  • To assist the medical secretarial service including word processing, scanning, audio typing, photocopying and the composition of letters. To provide a fast and accurate copy and audio typing service to the department, producing clinic letters and other document
  • To support the department with administration associated with transferring patients to other providers, assisting with scanning and uploading referrals and supporting outputs from all validation including patient led validation and clinical triage.
  • To liaise with Nurses, Doctors and other members of the multi - disciplinary team to provide a quality service for the patients
  • To work as part of a team sharing responsibility for the smooth running of the post
  • To answer telephone queries, taking and relaying messages in a polite and helpful manner, and using own judgement to establish the priority of issues and taking action as appropriate.
  • To develop and maintain computerised data bases and be point of contact for patients and consultants.
  • To make best use of information technology and to be involved with the changing technology as this becomes available.

  You will effectively book and administer patient appointments and follow ups, working with other departments when necessary. Training will be available to support you to deliver basic hearing aid servicing as required by patients.

  About us

  At the RUH we're proud to put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone's contribution in supporting the exceptional, person-centred care we pride ourselves on.

  We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks - celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.

  A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.

  We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We've even got a pool!

  We are committed to supporting you and hope you want to join our team. In the meantime, find out more aboutliving and working the beautiful historic city of Bath, learn about ourextensive package of staff benefits, and read about how we're providing healthcare fit for the future withthe landmark Dyson Cancer Centreand ourpassion for research.

  Details

  Date posted

  11 September 2025

  Pay scheme

  Agenda for change

  Band

  Band 2

  Salary

  £24,465 a year per annum, pro rata

  Contract

  Fixed term

  Duration

  6 months

  Working pattern

  Full-time, Part-time, Job share

  Reference number

  427-7353052

  Job locations

  Royal United Hospitals Bath

  Combe Park

  Bath

  BA1 3NG

  
  

  Job description

  Job responsibilities

  Please see the attached job description and person specification for more information about the role.

  Job description

  Job responsibilities

  Please see the attached job description and person specification for more information about the role.

  Person Specification

  Qualifications

  Essential

  • Able to demonstrate good literacy and numeracy skills
  • Educated to minimum GCSE/O level or appropriate experience

  Desirable

  • Proficient user of IT with excellent keyboard skills

  Knowledge and Experience

  Essential

  • Knowledge & previous experience of working in the NHS or similar patient focused environment

  Desirable

  • Previous experience working on a reception desk
  • Knowledge of and previous experience of using Millennium and Microsoft Office

  Skills

  Essential

  • Ability to communicate effectively verbally and in writing to patients and staff at a range of levels, including on the telephone
  • Organised, efficient and able to prioritise work load

  Desirable

  • Good customer service skills

  Person Specification

  Qualifications

  Essential

  • Able to demonstrate good literacy and numeracy skills
  • Educated to minimum GCSE/O level or appropriate experience

  Desirable

  • Proficient user of IT with excellent keyboard skills

  Knowledge and Experience

  Essential

  • Knowledge & previous experience of working in the NHS or similar patient focused environment

  Desirable

  • Previous experience working on a reception desk
  • Knowledge of and previous experience of using Millennium and Microsoft Office

  Skills

  Essential

  • Ability to communicate effectively verbally and in writing to patients and staff at a range of levels, including on the telephone
  • Organised, efficient and able to prioritise work load

  Desirable

  • Good customer service skills

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Additional information

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Employer details

  Employer name

  Royal United Hospitals Bath NHS Foundation Trust

  Address

  Royal United Hospitals Bath

  Combe Park

  Bath

  BA1 3NG

  
  

  Employer's website

  https://www.ruh.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Royal United Hospitals Bath NHS Foundation Trust

  Address

  Royal United Hospitals Bath

  Combe Park

  Bath

  BA1 3NG

  
  

  Employer's website

  https://www.ruh.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

Notice