• Job Description

  Req#: C9439-2526-0373?language=en&page=155&sort=publicationDateDesc

  Job summary

  This vacancy provides an exciting opportunity for the successful candidate to work in a busy appointments department and be part of the much larger department which is AHP Central Admin.

  Applicants are invited for Admin Assistant/Receptionist to provide support to the Adult Allied Health Professionals Central Appointment Service delivering on appointment booking and referral management.

  Main duties of the job

  Post holder will be expected to contribute to housekeeping and other office duties as required e.g scanning, printing, photocopying etc.

  Post holder will be expected to book a high volume of appointments in a timely manner via Liberty phone system.

  The post holder will provide a comprehensive, efficient admin service for the Adult AHP clinical teams

  To provide a high standard of support to Clinical staff.

  To use an electronic referral process (SystmOne) to ensure requests are responded to in a professional, confidential and efficient manner.

  To receive and respond to requests from patients and carers, acute hospitals, GP practices, Social Services and health care agencies.

  To communicate directly with members of the public and other services.

  To abide by Trust policies and procedures

  To deal with incoming and outgoing patients and carers

  About us

  If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager

  You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks

  We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.

  We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented

  Full Job Descriptions can be found in the adverts supporting documents

  Over reliance on AI-generated content is discouraged and may diminish the applicant's chances of success

  For the most up-to-date information on visa requirements and eligibility, please check online to determine whether you can apply.

  From April 9th 2025 - Healthcare assistants - You must have a minimum of two years of experience working within the NHS as a HCA for the Trust to consider sponsorship (we will only consider sponsorship if you meet this criteria and have a current visa expiring within 3 months)

  Details

  Date posted

  01 July 2025

  Pay scheme

  Agenda for change

  Band

  Band 2

  Salary

  £24,169 a year

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  C9439-2526-0373

  Job locations

  Bishop Auckland General Hospital

  Cockton Hill Road

  Bishop Auckland

  County Durham

  DL14 6AD

  
  

  Job description

  Job responsibilities

  This vacancy provides an exciting opportunity for the successful candidate to work in a busy appointments department and be part of the much larger department which is AHP Central Admin.

  Applicants are invited for Admin Assistant/Receptionist to provide support to the Adult Allied Health Professionals Central Appointment Service delivering appointment booking and referral management.

  Please contact Michelle Carruthers, Admin Team Lead, on 01388 455200 or by email michellecarruthers@nhs.net to discuss this opportunity or apply in full on NHS Jobs now

  Job description

  Job responsibilities

  This vacancy provides an exciting opportunity for the successful candidate to work in a busy appointments department and be part of the much larger department which is AHP Central Admin.

  Applicants are invited for Admin Assistant/Receptionist to provide support to the Adult Allied Health Professionals Central Appointment Service delivering appointment booking and referral management.

  Please contact Michelle Carruthers, Admin Team Lead, on 01388 455200 or by email michellecarruthers@nhs.net to discuss this opportunity or apply in full on NHS Jobs now

  Person Specification

  Qualifications

  Essential

  • Good Standard of Education - Minimum of
  • 3 GCSEs (or equivalent) at C Grade or above including English Language

  Desirable

  • NVQ Level 2 in Business Administration or equivalent knowledge/experience (or working towards)

  Experience

  Essential

  • . Experience of an administrative role
  • providing general provision of administrative duties in a challenging and constantly changing environment
  • . Demonstrate Experience of using Microsoft Word
  • . Experience in setting up and maintaining office filing systems
  • . Experience in planning and organising meetings and taking notes
  • . Experience of providing administrative support to a team

  Desirable

  • . Experience of working within an NHS Environment

  Special Requirements

  Essential

  • . Ability to travel independently across the County to fulfil the requirements of the post.
  • . Present a professional image at all times

  Special Skills and Knowledge

  Essential

  • Knowledge of computer packages, e.g.
  • Word, Excel, Outlook and PowerPoint
  • . IT Skills
  • . Ability to use email and maintain and update paper and electronic diaries
  • . Knowledge of Data Protection and Caldicott Principles and understanding of the need to maintain strict confidentiality
  • . Ability to use discretion and maintain confidentiality
  • . Good interpersonal skills
  • . Excellent verbal and written communication skills, with the ability to deal with and prepare routine verbal and written correspondence and the ability to obtain information and pass on comprehensive and confidential messages.
  • . Ability to communicate accurately, verbally, courteously and effectively with a wide range of staff, professionals and members of the public
  • . Able to use own initiative to resolve routine queries, in line with departmental procedures.
  • . Able to work with minimal supervision following set procedures.
  • . Ability to organise and prioritise workload in order to meet deadlines

  Desirable

  • Knowledge of medical terminology
  • System1 experience

  Person Specification

  Qualifications

  Essential

  • Good Standard of Education - Minimum of
  • 3 GCSEs (or equivalent) at C Grade or above including English Language

  Desirable

  • NVQ Level 2 in Business Administration or equivalent knowledge/experience (or working towards)

  Experience

  Essential

  • . Experience of an administrative role
  • providing general provision of administrative duties in a challenging and constantly changing environment
  • . Demonstrate Experience of using Microsoft Word
  • . Experience in setting up and maintaining office filing systems
  • . Experience in planning and organising meetings and taking notes
  • . Experience of providing administrative support to a team

  Desirable

  • . Experience of working within an NHS Environment

  Special Requirements

  Essential

  • . Ability to travel independently across the County to fulfil the requirements of the post.
  • . Present a professional image at all times

  Special Skills and Knowledge

  Essential

  • Knowledge of computer packages, e.g.
  • Word, Excel, Outlook and PowerPoint
  • . IT Skills
  • . Ability to use email and maintain and update paper and electronic diaries
  • . Knowledge of Data Protection and Caldicott Principles and understanding of the need to maintain strict confidentiality
  • . Ability to use discretion and maintain confidentiality
  • . Good interpersonal skills
  • . Excellent verbal and written communication skills, with the ability to deal with and prepare routine verbal and written correspondence and the ability to obtain information and pass on comprehensive and confidential messages.
  • . Ability to communicate accurately, verbally, courteously and effectively with a wide range of staff, professionals and members of the public
  • . Able to use own initiative to resolve routine queries, in line with departmental procedures.
  • . Able to work with minimal supervision following set procedures.
  • . Ability to organise and prioritise workload in order to meet deadlines

  Desirable

  • Knowledge of medical terminology
  • System1 experience

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  County Durham & Darlington NHS Foundation Trust

  Address

  Bishop Auckland General Hospital

  Cockton Hill Road

  Bishop Auckland

  County Durham

  DL14 6AD

  
  

  Employer's website

  https://www.cddft.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  County Durham & Darlington NHS Foundation Trust

  Address

  Bishop Auckland General Hospital

  Cockton Hill Road

  Bishop Auckland

  County Durham

  DL14 6AD

  
  

  Employer's website

  https://www.cddft.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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