• Job Description

  Req#: C9309-25-0681?language=en&page=8&sort=publicationDateDesc

  Job summary

  Applications are invited for the post of Admin Coordinator at University College London Hospitals based at Westmoreland Street Hospital. The ideal candidate will be, motivated and enthusiastic, with a passion for high quality patient care, as well as the ability to work under pressure as part of a multi-disciplinary team.

  This role is responsible for coordinating the cystectomy pathway and ensuring patients are booked promptly. This role offers an excellent opportunity for a highly organised and conscientious person to be part of a busy team providing administrative support to cancer service.

  The successful candidate must have experience working as an administrator in an NHS or private organisation, as well as excellent communication skills, and be able to take instruction from several sources. The candidate must be able to prioritise their own workload and work on their own initiative

  Main duties of the job

  As Admin coordinator you will be responsible for coordinating patiets coming through the cystectomy pathway, ensuring their outpatient appointments and surgical admissions are booked promptly according to clinical guidance. You will be expected to book patients appropriately within tight timeframes, maintaining full oversight of demand and capacity of the service. You will be expected to work flexibly covering other team members as needed.

  You will be able to suggest ways to increase quality and service improvements and evaluate these in collaboration with your admin team leader.

  You will be able to create and validate record keeping processes.

  You will work closely with the UroOncology admin and clinical team to ensure that the service runs efficiently and meets cancer waiting time targets.

  The main tasks this post-holder will carry out are:o Booking appointments and surgical admissions in a timely manner and promptly flagging any capacity issueso Communicating effectively with patients when booking their appointmentso Responding to queries via telephone and emailo Showing compassion and empathy for patients when speaking with them o Maintaining communication with relevant clinicians, to ensure they are supported and aware of any patient concerns.o Covering other admin team members when they are absent, as needed

  About us

  University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.We provide first-class acute and specialist services across eight sites:o University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)o National Hospital for Neurology and Neurosurgeryo Royal National ENT and Eastman Dental Hospitalso University College Hospital Grafton Way Buildingo Royal London Hospital for Integrated Medicineo University College Hospital Macmillan Cancer Centreo The Hospital for Tropical Diseaseso University College Hospital at Westmoreland StreetWe are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.

  Details

  Date posted

  02 July 2025

  Pay scheme

  Agenda for change

  Band

  Band 4

  Salary

  £31,944 to £34,937 a year Per Annum Inclusive of HCAS

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  309-UCLH-6525

  Job locations

  University College Hospital at Westmoreland Street

  16-18 Westmoreland Street

  London

  W1G 8PH

  
  

  Job description

  Job responsibilities

  For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

  Come and be a part of the best NHS trust in England to work for, according to our staff** UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the third year in a row.UCLH recognises the benefits of flexible working for staff To find out more, visit: Flexible working.To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?

  Job description

  Job responsibilities

  For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

  Come and be a part of the best NHS trust in England to work for, according to our staff** UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the third year in a row.UCLH recognises the benefits of flexible working for staff To find out more, visit: Flexible working.To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?

  Person Specification

  Experience

  Essential

  • Previous experience of Hospital EPR/CDR systems or other in-house database systems

  Skills and Abilities

  Essential

  • Demonstrates ability to prioritise workload

  Communication

  Essential

  • Ability to communicate clearly and effectively both in person and over the telephone with staff and patients
  • The ability to work as part of a team.
  • Demonstrate an ability to ease patient anxiety.

  Personal and People Development

  Essential

  • Works on own initiative, is managed rather than supervised

  Person Specification

  Experience

  Essential

  • Previous experience of Hospital EPR/CDR systems or other in-house database systems

  Skills and Abilities

  Essential

  • Demonstrates ability to prioritise workload

  Communication

  Essential

  • Ability to communicate clearly and effectively both in person and over the telephone with staff and patients
  • The ability to work as part of a team.
  • Demonstrate an ability to ease patient anxiety.

  Personal and People Development

  Essential

  • Works on own initiative, is managed rather than supervised

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Additional information

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Employer details

  Employer name

  University College London Hospitals NHS Foundation Trust

  Address

  University College Hospital at Westmoreland Street

  16-18 Westmoreland Street

  London

  W1G 8PH

  
  

  Employer's website

  https://www.uclh.nhs.uk (Opens in a new tab)

  Employer details

  Employer name

  University College London Hospitals NHS Foundation Trust

  Address

  University College Hospital at Westmoreland Street

  16-18 Westmoreland Street

  London

  W1G 8PH

  
  

  Employer's website

  https://www.uclh.nhs.uk (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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