Summary Statement:

The POS System Administrator is responsible for helping maintain, administering, and supporting Resorts World Point of Sale (POS) systems and other systems. This position supports the larger hospitality operations team with implementing and achieving department goals that support the overall property strategic tactics. The ideal candidate creates a work environment that supports our core values, and promotes integrity, teamwork, performance, recognition, mutual respect and employee satisfaction.

Primary Job Duties: – Includes but is not limited to:

• Support the day-to-day POS configurations and integrated applications, including new locations and users, menu and menu rollout implementation, promotions.
• Assist with maintaining the integrity of the POS system(s) and maximizing the overall usefulness of the system for a variety of users.
• Troubleshooting and working closely with Sr. POS administrator to identify and resolve POS issues with venders and internal teams.
• Assisting with department-wide POS data reporting, including sales, sales mix reporting and promotion results.
• Support ongoing operational processes related to IT such as restaurant openings, training & menu roll outs.
• Assisting with the maintenance of strong system controls and user permissions.
• Partners with finance in reviewing cash variations and irregular transaction.
• Assist Finance in setting up departmental and property reports, analyses and dashboards.
• Adapt quickly and effectively to procedural changes and assist with other special projects.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Perform other job-related duties as requested.

Qualifications: – Includes but is not limited to:

• One year experience within various POS system functionality, API (Application Program Interface) and menu item construction or equivalent technology experience working with data.
• Ability to work varied shifts, including nights, weekends and holidays.
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
• Ability to work varied shifts, including nights, weekends, and holidays.

Preferred:

• Experience with gaming and hospitality industry systems.
• Working knowledge of Oracle Simphony POS.
• Working knowledge of gaming regulations.
• Previous experience working in a large, luxury resort setting.

Minimum Education and Experience

• At least 18 years of age.
• High School Diploma or equivalent.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.
• Ability to obtain position specific licensing if required.

Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Work is typically performed in the office and in the individual F&B Outlets.
• Must be tolerant of varying conditions of noise level, temperature, illumination, and air quality.
• Prolonged sitting/standing.
• Bending and reaching.
• Transporting, pushing, pulling, lifting, and maneuvering items weighing up to 15 lbs.
• Eye/hand coordination.
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (MSDS) and other instructions.

Qualifications: – Includes but is not limited to:

• One year experience within various POS system functionality, API (Application Program Interface) and menu item construction or equivalent technology experience working with data.
• Ability to work varied shifts, including nights, weekends and holidays.
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
• Ability to work varied shifts, including nights, weekends, and holidays.

Preferred:

• Experience with gaming and hospitality industry systems.
• Working knowledge of Oracle Simphony POS.
• Working knowledge of gaming regulations.
• Previous experience working in a large, luxury resort setting.

Minimum Education and Experience

• At least 18 years of age.
• High School Diploma or equivalent.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.
• Ability to obtain position specific licensing if required.

Primary Job Duties: – Includes but is not limited to:

• Support the day-to-day POS configurations and integrated applications, including new locations and users, menu and menu rollout implementation, promotions.
• Assist with maintaining the integrity of the POS system(s) and maximizing the overall usefulness of the system for a variety of users.
• Troubleshooting and working closely with Sr. POS administrator to identify and resolve POS issues with venders and internal teams.
• Assisting with department-wide POS data reporting, including sales, sales mix reporting and promotion results.
• Support ongoing operational processes related to IT such as restaurant openings, training & menu roll outs.
• Assisting with the maintenance of strong system controls and user permissions.
• Partners with finance in reviewing cash variations and irregular transaction.
• Assist Finance in setting up departmental and property reports, analyses and dashboards.
• Adapt quickly and effectively to procedural changes and assist with other special projects.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Perform other job-related duties as requested.