• Job Description

  Req#: A5887-25-0003?language=en&page=26&sort=publicationDateDesc

  Job summary

  Maybury Surgery is seeking a friendly, organised, and professional Administrator/Receptionist to join our dedicated team. This is a frontline role, critical to the smooth operation of the surgery and to providing high-quality care and support to our patients. The successful candidate will be the first point of contact for patients and will play a key part in ensuring a welcoming, efficient, and confidential service.

  Main duties of the job

  Greet and assist patients and visitors in a polite, courteous, and professional manner, both in person and over the phone.

  Manage appointments, bookings, and patient records using our clinical system (EMIS Web)

  Handle incoming and outgoing communications, including phone calls, emails, post, and prescription requests.

  Maintain and update patient information in line with confidentiality and GDPR regulations.

  Provide administrative support to the clinical and management team, including scanning, filing, data entry, and correspondence.

  Process repeat prescriptions accurately and in a timely manner.

  Support the management of clinics and appointment schedules.

  Handle queries and complaints professionally, escalating when necessary.

  Contribute to a team-focused environment and support colleagues during busy periods.

  About us

  We are a small surgery with a single handed GP. We have a small team of 2 nurses, 1 HCA and 3 clinical pharmacists. With an assistant manger and a practice manager. Our patient demographic is very diverse.

  Details

  Date posted

  27 May 2025

  Pay scheme

  Other

  Salary

  £12.50 an hour

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  A5887-25-0003

  Job locations

  The Maybury Surgery

  Alpha Road

  Woking

  Surrey

  GU22 8HF

  
  

  Job description

  Job responsibilities

  Reception Duties:

  • Welcome patients and visitors in a courteous and efficient manner.

  • Answer telephone calls promptly, directing calls or taking accurate messages as required.

  • Book, amend and cancel appointments using the clinical system accurately.

  • Manage patient check-in process and monitor waiting area to ensure smooth patient flow.

  • Handle patient queries in person, by telephone, or email, maintaining a helpful and respectful approach at all times.

  Administrative Duties:

  • Maintain and update patient records in accordance with data protection regulations (GDPR).

  • Process and prepare repeat prescriptions in line with practice procedures.

  • Open, sort, and distribute incoming mail and ensure timely processing of outgoing correspondence.

  • Scan and file clinical correspondence and documents to patient records.

  • Provide administrative support to clinicians and management, including typing letters, reports, and general clerical tasks.

  • Assist with patient registration, deductions, and change of details.

  General Responsibilities:

  • Work collaboratively with the wider team to ensure efficient and effective service delivery.

  • Maintain patient confidentiality at all times and follow the practices information governance policies.

  • Handle patient concerns or complaints professionally and escalate where necessary.

  • Participate in staff meetings, training sessions, and appraisal processes as required.

  • Contribute to a culture of continuous improvement and uphold practice policies and procedures.

  Job description

  Job responsibilities

  Reception Duties:

  • Welcome patients and visitors in a courteous and efficient manner.

  • Answer telephone calls promptly, directing calls or taking accurate messages as required.

  • Book, amend and cancel appointments using the clinical system accurately.

  • Manage patient check-in process and monitor waiting area to ensure smooth patient flow.

  • Handle patient queries in person, by telephone, or email, maintaining a helpful and respectful approach at all times.

  Administrative Duties:

  • Maintain and update patient records in accordance with data protection regulations (GDPR).

  • Process and prepare repeat prescriptions in line with practice procedures.

  • Open, sort, and distribute incoming mail and ensure timely processing of outgoing correspondence.

  • Scan and file clinical correspondence and documents to patient records.

  • Provide administrative support to clinicians and management, including typing letters, reports, and general clerical tasks.

  • Assist with patient registration, deductions, and change of details.

  General Responsibilities:

  • Work collaboratively with the wider team to ensure efficient and effective service delivery.

  • Maintain patient confidentiality at all times and follow the practices information governance policies.

  • Handle patient concerns or complaints professionally and escalate where necessary.

  • Participate in staff meetings, training sessions, and appraisal processes as required.

  • Contribute to a culture of continuous improvement and uphold practice policies and procedures.

  Person Specification

  Qualifications

  Essential

  • GCSE A to C in English and maths

  Desirable

  • N/A

  Person Specification

  Qualifications

  Essential

  • GCSE A to C in English and maths

  Desirable

  • N/A

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  UK Registration

  Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

  Additional information

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  UK Registration

  Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

  Employer details

  Employer name

  The Maybury Surgery

  Address

  The Maybury Surgery

  Alpha Road

  Woking

  Surrey

  GU22 8HF

  
  

  Employer's website

  https://www.mayburysurgery.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  The Maybury Surgery

  Address

  The Maybury Surgery

  Alpha Road

  Woking

  Surrey

  GU22 8HF

  
  

  Employer's website

  https://www.mayburysurgery.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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