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Job Description
- Req#: A1885-25-0015?language=en&page=975&sort=publicationDateDesc
- We require a polite individual with a professional telephone manner as well as excellent communication, interpersonal, team working and organisational skills. Time management is also a key attribute for this role. The successful candidate will have experience of problem solving and liaising with the general public. A high level of attention to detail and professionalism is also required.
- This position is mentally demanding and will require the candidate to work to deadlines.
- Your working week will be split between working in reception and
- administrative areas. This position is demanding yet highly rewarding. You will be working with a very friendly and professional team.
- GCSE A* to C in English, Maths and Science
- We require a polite individual with a professional telephone manner as well as excellent communication, interpersonal, team working and organisational skills. Time management is also a key attribute for this role. The successful candidate will have experience of problem solving and liaising with the general public. A high level of attention to detail and professionalism is also required.
- This position is mentally demanding and will require the candidate to work to deadlines.
- Your working week will be split between working in reception and
- administrative areas. This position is demanding yet highly rewarding. You will be working with a very friendly and professional team.
- GCSE A* to C in English, Maths and Science
Job summary
Job summary:
The practice has a 20+ years record of training GP practice administration apprentice successfully , who are in full scale employment after.
Three of our current apprentices will be finishing their training soon. This post is a replacement for those Apprentice post.
This role is mainly to work across Denaby, Mexborough & Conisbrough but may involve working at our Askern site.
Its important the candidate has their own transport or access to one if needed to travel between sites.
We are now advertising this position to be filled by an enthusiastic, keen and dedicated individual, with good time management skills.
The purpose of the role is to:
Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way and undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of secretarial and clerical support to clinical staff and other members of the practice team. Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies.
Overseas Applicants please excuse as this job is not eligible .
Main duties of the job
Duties will cover the period of shift work and summary of the hours 08:00 until 20:00 hrs (supervised) on a rota. These hours will be covered by a flexible shift system from Monday to Friday. This working pattern is subject to change based on NHS contractual obligations and in the future the working period may be extended to include evenings and weekends. As an apprentice you will gain a vast amount of knowledge and experience. Upon your successful completion of the apprenticeship you will be an experienced multi skilled receptionist. You will also gain vital knowledge and skills which will be a very important stepping stone to future roles within the NHS and other sectors.
You will be expected to work & train from all sites.
About us
The sites being:
Askern Medical Practice / Mexborough Medical Practice
Denaby Medical practice
Conisbrough Medical practice
We have over 40+ staff working across our sites locally.
We are a national award winning practice
Details
Date posted
09 May 2025
Pay scheme
Other
Salary
£7.55 an hour Depending on apprentice government payscale
Contract
Apprenticeship
Duration
1 years
Working pattern
Part-time
Reference number
A1885-25-0015
Job locations
Askern Medical Practice
Spa Pool Road
Askern
Doncaster
South Yorkshire
DN6 0HZ
Conisborough medical practice
Stone castle centre
Conisborough
DN12 3JW
mexborough medical practice
highwoods road
mexborough
S64 9AE
DENABY MEDICAL PRACTICE
SPRINGWELL CENTRE
DENABY
DN12 4AB
Job descriptionJob description
Job responsibilities
The purpose of the role is to:
Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of secretarial and clerical support to clinical staff and other members of the practice team
Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies
Duties and responsibilities:
The duties and responsibilities to be undertaken by members of the practice reception / administration team may include any or all of the items in the following list.
Duties may be varied from time to time under the direction of the practice manager, dependent on current and evolving practice workload and staffing levels:
To have a thorough working knowledge of all practice procedures
To work in accordance with practice protocols
Maintaining and monitoring the practice appointments system
Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional.
Processing and distributing incoming (and outgoing) mail
Taking messages and passing on information accurately
Filing and retrieving paperwork
Processing repeat prescriptions in accordance with practice guidelines
Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
Clearing and re-stock consulting rooms as required
Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
Ordering, re-ordering and monitoring of stationery and other supplies
Dispose confidential waste appropriately
Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy
Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
Ensure building security have thorough knowledge of doors/windows/alarm
Participate in team meetings
Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:
Using personal security systems within the workplace according to practice guidelines
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
Making effective use of training to update knowledge and skills
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
Actively reporting of health and safety hazards and infection hazards immediately when recognised
Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
Undertaking periodic infection control training (minimum annually)
Reporting potential risks identified
Equality and diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/professional development:
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality:
The post-holder will strive to maintain quality within the practice, and will:
Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Work effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources
Communication:
The post-holder should recognise the importance of effective communication within the team and will strive to:
Communicate effectively with other team members
Communicate effectively with patients and carers
Recognise peoples needs for alternative methods of communication and respond accordingly
Contribution to the implementation of services:
The post-holder will:
Apply practice policies, standards and guidance
Discuss with other members of the team how the policies, standards and guidelines will affect own work
Participate in audit where appropriate
Job responsibilities
The purpose of the role is to:
Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of secretarial and clerical support to clinical staff and other members of the practice team
Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies
Duties and responsibilities:
The duties and responsibilities to be undertaken by members of the practice reception / administration team may include any or all of the items in the following list.
Duties may be varied from time to time under the direction of the practice manager, dependent on current and evolving practice workload and staffing levels:
To have a thorough working knowledge of all practice procedures
To work in accordance with practice protocols
Maintaining and monitoring the practice appointments system
Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional.
Processing and distributing incoming (and outgoing) mail
Taking messages and passing on information accurately
Filing and retrieving paperwork
Processing repeat prescriptions in accordance with practice guidelines
Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
Clearing and re-stock consulting rooms as required
Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
Ordering, re-ordering and monitoring of stationery and other supplies
Dispose confidential waste appropriately
Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy
Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
Ensure building security have thorough knowledge of doors/windows/alarm
Participate in team meetings
Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:
Using personal security systems within the workplace according to practice guidelines
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
Making effective use of training to update knowledge and skills
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
Actively reporting of health and safety hazards and infection hazards immediately when recognised
Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
Undertaking periodic infection control training (minimum annually)
Reporting potential risks identified
Equality and diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/professional development:
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality:
The post-holder will strive to maintain quality within the practice, and will:
Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Work effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources
Communication:
The post-holder should recognise the importance of effective communication within the team and will strive to:
Communicate effectively with other team members
Communicate effectively with patients and carers
Recognise peoples needs for alternative methods of communication and respond accordingly
Contribution to the implementation of services:
The post-holder will:
Apply practice policies, standards and guidance
Discuss with other members of the team how the policies, standards and guidelines will affect own work
Participate in audit where appropriate
Person SpecificationPerson Specification
Experience
Essential
Desirable
Qualifications
Essential
Experience
Essential
Desirable
Qualifications
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
AMP Group Practice
Address
Askern Medical Practice
Spa Pool Road
Askern
Doncaster
South Yorkshire
DN6 0HZ
Employer's website
https://www.askernmedicalpractice.co.uk (Opens in a new tab)
Employer details
Employer name
AMP Group Practice
Address
Askern Medical Practice
Spa Pool Road
Askern
Doncaster
South Yorkshire
DN6 0HZ
Employer's website
https://www.askernmedicalpractice.co.uk (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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