• Job Description

  Req#: C9263-24-0597?language=en&page=62&sort=publicationDateDesc

  Job summary

  CNTW Inpatient Services at Carleton Clinic, Carlisle are looking to recruit a part time Administration Assistant, to work Thursdays and Fridays to join our team. The post holder will work on reception, primarily on the Hadrian male ward, but also to provide cover across to our other wards and to provide admin support throughout the service as in agreement with the Admin Manager.

  This position is:

  • Part-time (16 hours per week)
  • Permanent
  • Office based - Remote working cannot be considered

  The purpose of this role is to provide front-facing duties and providing the main point of contact for incoming callers so high-level customer care skills both face-to-face and over the telephone care crucial to the success of this role. This front-end service is fast paced so the appointed candidate must be willing to work under pressure.

  The post holder will be supported and trained by experienced administrative staff and work closely with the Ward Manager.

  The post holder will report directly to the Administration Manager, but will work closely with the wider administrative team in ensuring the day-to-day deliverables are met.

  Please ensure you meet the criteria before applying.

  To express an interest in this post please describe your suitability and skills in line with the enclosed B2 Admin Assistant job description.

  The successful applicant would start as soon as operationally possible.

  Main duties of the job

  You will work alongside an experienced admin staff to learn the role and the post holder should have:

  • Experience of providing reception duties
  • Experience of call handling in a busy environment - It is critical that excellent customer service is delivered in person or over the telephone
  • Good organisational skills
  • Be able to prioritise a fluctuating workload
  • Proven experience of working with Microsoft packages
  • A working knowledge of electronic record systems
  • Diary management skills
  • To meet the mobility requirements for this role as outlined in the job description
  • Desirable: A current driving license and access to a car

  The post holder will work as part of a team of administrators and will work closely with a range of clinical staff from the service.

  Please note we reserve the right to close the application window earlier if sufficient applications are received. As this role is front-facing remote working opportunities cannot be considered.

  For further information or an informal discussion please contact alison.strong@cntw.nhs.uk

  About us

  We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

  Date posted

  21 May 2024

  Pay scheme

  Agenda for change

  Band

  Band 2

  Salary

  £22,383 a year pro rata per annum

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  263-ICG24-015-HN

  Job locations

  Carleton Clinic

  Cumwhinton Road

  Carlisle, Cumbria

  CA1 3SX

  
  

  Job description

  Job responsibilities

  Please find attached job description for full details.

  Advertising date : 21st May 2024

  Closing date : 30th May 2024

  We welcome your application.

  Job description

  Job responsibilities

  Please find attached job description for full details.

  Advertising date : 21st May 2024

  Closing date : 30th May 2024

  We welcome your application.

  Person Specification

  Qualification

  Essential

  • Good general level of education up to Level 1 standard in English Language and Maths.
  • Intermediate (Level 2) Typing/Word processing qualification and/or relevant demonstrable experience e.g. 12 months experience.

  Desirable

  • NVQ Level 2 in Business Administration.
  • NVQ Level 2 in Customer Service.
  • Working towards Level 2 standard in Maths and English.

  Skills and Knowledge

  Essential

  • Working knowledge of Microsoft applications including Outlook, Word, Excel and Power Point.
  • Able to input data accurately and efficiently.
  • Undertake repetitive tasks whilst maintaining attention to detail.
  • Good communication and interpersonal skills, both verbal and written, face-to-face and non-facing customers.
  • Demonstrates good customer care skills at all times.
  • Good working knowledge of office procedures.
  • Good organisational and planning skills using own initiative.

  Desirable

  • Knowledge of working in NHS environment
  • Ability to maintain and update patient electronic records

  Experience

  Essential

  • Ability to uphold confidentiality at all times.
  • Able to prioritise and plan own workload.
  • Experience of carrying out administrative tasks, e.g., data input, receiving and making telephone calls.

  Desirable

  • Experience of working in an NHS/health care setting.
  • Experience of processing NHS/health care documentation.
  • Experience using stock ordering and/or petty cash systems.
  • Experience of working with paper-based and electronic filing systems.

  Disposition

  Essential

  • Discrete in handling confidential and sensitive information.
  • Able to work in accordance with Trust values and attitudes.
  • Must be able to demonstrate an understanding of equality and diversity.

  Desirable

  • Awareness of need for confidentiality in accordance with both Data Protection Act and local/national guidelines.
  • Diplomacy.

  Role/Team Specific Requirements

  Essential

  • Team Player
  • Flexible with working arrangements

  Additional requirements

  Desirable

  • Able to meet the mobility requirements for the post

  Person Specification

  Qualification

  Essential

  • Good general level of education up to Level 1 standard in English Language and Maths.
  • Intermediate (Level 2) Typing/Word processing qualification and/or relevant demonstrable experience e.g. 12 months experience.

  Desirable

  • NVQ Level 2 in Business Administration.
  • NVQ Level 2 in Customer Service.
  • Working towards Level 2 standard in Maths and English.

  Skills and Knowledge

  Essential

  • Working knowledge of Microsoft applications including Outlook, Word, Excel and Power Point.
  • Able to input data accurately and efficiently.
  • Undertake repetitive tasks whilst maintaining attention to detail.
  • Good communication and interpersonal skills, both verbal and written, face-to-face and non-facing customers.
  • Demonstrates good customer care skills at all times.
  • Good working knowledge of office procedures.
  • Good organisational and planning skills using own initiative.

  Desirable

  • Knowledge of working in NHS environment
  • Ability to maintain and update patient electronic records

  Experience

  Essential

  • Ability to uphold confidentiality at all times.
  • Able to prioritise and plan own workload.
  • Experience of carrying out administrative tasks, e.g., data input, receiving and making telephone calls.

  Desirable

  • Experience of working in an NHS/health care setting.
  • Experience of processing NHS/health care documentation.
  • Experience using stock ordering and/or petty cash systems.
  • Experience of working with paper-based and electronic filing systems.

  Disposition

  Essential

  • Discrete in handling confidential and sensitive information.
  • Able to work in accordance with Trust values and attitudes.
  • Must be able to demonstrate an understanding of equality and diversity.

  Desirable

  • Awareness of need for confidentiality in accordance with both Data Protection Act and local/national guidelines.
  • Diplomacy.

  Role/Team Specific Requirements

  Essential

  • Team Player
  • Flexible with working arrangements

  Additional requirements

  Desirable

  • Able to meet the mobility requirements for the post

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Additional information

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Employer details

  Employer name

  Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust

  Address

  Carleton Clinic

  Cumwhinton Road

  Carlisle, Cumbria

  CA1 3SX

  
  

  Employer's website

  https://www.cntw.nhs.uk/careers/ (Opens in a new tab)

  Employer details

  Employer name

  Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust

  Address

  Carleton Clinic

  Cumwhinton Road

  Carlisle, Cumbria

  CA1 3SX

  
  

  Employer's website

  https://www.cntw.nhs.uk/careers/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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