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Job Description
- Req#: C9263-24-0619?language=en&page=141&sort=publicationDateDesc
- Full time (37.5 hours per week)
- Permanent
- Office based -Remote working cannot be considered
- Experience of providing reception duties.
- Experience of call handling in a busy environment - It is critical that excellent customer service is delivered in person or over the telephone.
- Good organisational skills.
- Be able to prioritise a fluctuating workload.
- Proven experience of working with Microsoft packages.
- A working knowledge of electronic record systems.
- Diary management skills.
- Stock ordering/stock management skills.
- Processing petty cash.
- Be able to meet the mobility requirements for this role as outlined in the job description.
- Intermediate (Level 2) Typing/Word processing qualification and/or relevant demonstrable experience e.g. 12 months experience.
- Good general level of education up to Level 1 standard in English Language and Maths.
- NVQ Level 2 in Business Administration.
- NVQ Level 2 in Customer Service.
- Working towards Level 2 standard in Maths and English.
- Working knowledge of Microsoft applications including Outlook, Word, Excel and Power Point.
- Able to input data accurately and efficiently.
- Undertake repetitive tasks whilst maintaining attention to detail.
- Good communication and interpersonal skills, both verbal and written, face-to-face and non-facing customers.
- Demonstrates good customer care skills at all times.
- Good working knowledge of office procedures.
- Good organisational and planning skills using own initiative.
- Knowledge of working in an NHS environment.
- Ability to maintain and update patient information database(s).
- Ability to uphold confidentiality at all times.
- Able to prioritise and plan own workload.
- Experience of carrying out administrative tasks, e.g., data input, receiving and making telephone calls.
- Experience of working in an NHS/health care setting.
- Experience of processing NHS/health care documentation.
- Experience using stock ordering and/or petty cash systems.
- Experience of working with paper-based and electronic filing systems.
- Discrete in handling confidential and sensitive information.
- Able to work in accordance with Trust values and attitudes.
- Must be able to demonstrate an understanding of equality and diversity.
- Awareness of need for confidentiality in accordance with both Data Protection Act and local/national guidelines.
- Diplomacy.
- Team Player
- Flexible with working arrangements.
- Able to meet the mobility requirements for the post
- Intermediate (Level 2) Typing/Word processing qualification and/or relevant demonstrable experience e.g. 12 months experience.
- Good general level of education up to Level 1 standard in English Language and Maths.
- NVQ Level 2 in Business Administration.
- NVQ Level 2 in Customer Service.
- Working towards Level 2 standard in Maths and English.
- Working knowledge of Microsoft applications including Outlook, Word, Excel and Power Point.
- Able to input data accurately and efficiently.
- Undertake repetitive tasks whilst maintaining attention to detail.
- Good communication and interpersonal skills, both verbal and written, face-to-face and non-facing customers.
- Demonstrates good customer care skills at all times.
- Good working knowledge of office procedures.
- Good organisational and planning skills using own initiative.
- Knowledge of working in an NHS environment.
- Ability to maintain and update patient information database(s).
- Ability to uphold confidentiality at all times.
- Able to prioritise and plan own workload.
- Experience of carrying out administrative tasks, e.g., data input, receiving and making telephone calls.
- Experience of working in an NHS/health care setting.
- Experience of processing NHS/health care documentation.
- Experience using stock ordering and/or petty cash systems.
- Experience of working with paper-based and electronic filing systems.
- Discrete in handling confidential and sensitive information.
- Able to work in accordance with Trust values and attitudes.
- Must be able to demonstrate an understanding of equality and diversity.
- Awareness of need for confidentiality in accordance with both Data Protection Act and local/national guidelines.
- Diplomacy.
- Team Player
- Flexible with working arrangements.
- Able to meet the mobility requirements for the post
Job summary
CNTW Inpatient Services at Carleton Clinic, Carlisle are looking to recruit a full time Administration Assistant, to work Monday to Friday 9am to 5pm. The post holder will work on reception, primarily on the Hadrian female ward, but will also provide cover across to our other wards and to provide admin support throughout the service as in agreement with the Admin Manager.
This position is:
The purpose of this role is to provide front-facing duties and providing the main point of contact for incoming callers so high-level customer care skills both face-to-face and over the telephone care crucial to the success of this role. This front-end service is fast paced so the appointed candidate must be willing to work under pressure.
The post holder will be supported and trained by experienced administrative staff and work closely with the Ward Manager.
The post holder will report directly to the Administration Manager, but will work closely with the wider administrative team in ensuring the day-to-day deliverables are met.
Please ensure you meet the criteria before applying.
Main duties of the job
You will work alongside experiened admin staff to learn the role and the post holder should have:
The post holder will work as part of a team of administrators and will work closely with a range of clinical staff from the service.
Please note remote working opportunities cannot be considered for this role.
About us
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.
Date posted
23 May 2024
Pay scheme
Agenda for change
Band
Band 2
Salary
£22,383 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
263-ICG24-019-MG
Job locations
Park Lane Clinic
Park Lane
Workington
CA14 2RR
Job descriptionJob description
Job responsibilities
To express an interest in this post please describe your suitability and skills in line with the enclosed B2 Admin Assistant job description.
The successful applicant would start 1 July, subject to recruitment checks.
For informal discussions or site visits please email Alison.Strong@cntw.nhs.uk
Please note remote working opportunities cannot be considered for this role.
This vacancy may close early if a sufficient number of applications are received.
Please find attached job description for full details.
Advertising date : 23rd May 2024
Closing date : 6th June 2024
We welcome your application.
Job responsibilities
To express an interest in this post please describe your suitability and skills in line with the enclosed B2 Admin Assistant job description.
The successful applicant would start 1 July, subject to recruitment checks.
For informal discussions or site visits please email Alison.Strong@cntw.nhs.uk
Please note remote working opportunities cannot be considered for this role.
This vacancy may close early if a sufficient number of applications are received.
Please find attached job description for full details.
Advertising date : 23rd May 2024
Closing date : 6th June 2024
We welcome your application.
Person SpecificationPerson Specification
Education and Qualification
Essential
Desirable
Skills and Knowledge
Essential
Desirable
Experience
Essential
Desirable
Disposition
Essential
Desirable
Role/Team specific requirements
Essential
Additional Requirements
Desirable
Education and Qualification
Essential
Desirable
Skills and Knowledge
Essential
Desirable
Experience
Essential
Desirable
Disposition
Essential
Desirable
Role/Team specific requirements
Essential
Additional Requirements
Desirable
Additional informationDisclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust
Address
Park Lane Clinic
Park Lane
Workington
CA14 2RR
Employer's website
https://www.cntw.nhs.uk/careers/ (Opens in a new tab)
Employer details
Employer name
Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust
Address
Park Lane Clinic
Park Lane
Workington
CA14 2RR
Employer's website
https://www.cntw.nhs.uk/careers/ (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.