• Job Description

  Req#: C9798-0392?language=en&page=82&sort=publicationDateDesc

  Job summary

  Join our team, we pride ourselves in providing outstanding care to patients across Herefordshire and Worcestershire. We will provide you with resources to develop and progress a long-term career as well as flexibility, continual professional development as well as a wide range of wellbeing and support.

  Contracted hours would be Monday to Friday, 08:30 to 16:30

  The role is working within medical records department and will also be providing receptionist support for the main hospital and outpatient department.

  This role is located at Evesham Community Hospital

  If you would like to discuss informally if this is the right role for you, get in touch with Recruiting Manager which can be found on the top right-hand side of the advert.

  Main duties of the job

  • Meet and greet patients, visitors, contractors, couriers and delivery personnel.
  • Maintain a professional demeanour.
  • Be of cheerful and friendly disposition.
  • Operate telephone call center and telephonic appointment system.
  • Prepare and handover patient files for the outpatient clinics.
  • Record outpatient clinic outcomes in the patient record applications.
  • Support in covering the Radiology reception desk of the hospital.
  • Able to multi-task and think on your feet.
  • Operating car park barrier and door entry system.
  • Ensure photocopier is filled and supplies maintained.
  • Scanning, photocopying, laminating, uploading of documents.
  • Ensure stationery supply levels and re-order as necessary.
  • Report any faulty equipment to facilities.
  • Scan and email patient referrals and pharmacy requests
  • Ensure Reception clean and tidy.
  • Keep noticeboards up to date.

  About us

  At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

  Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

  We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. Its why we were named Large Apprenticeship Employer of the Year award at the 2022 Worcestershire Apprenticeship Awards. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

  What we offer

  27 days leave plus bank holidays, increasing up to 33 days with long service

  Generous NHS pension and enhanced pay when you work unsocial hours

  Flexible and agile working opportunities

  Great maternity, paternity, and adoption support

  Wide range of staff networks such as LGBT+ and ENRICH (Equality Network for Race Inclusion and Cultural Heritage)

  Health service discounts and online benefits including excellent cycle to work and car salary sacrifice schemes

  Health and wellbeing opportunities

  If you would like to know more, please visit our careers website.

  Date posted

  17 June 2024

  Pay scheme

  Agenda for change

  Band

  Band 2

  Salary

  £22,383 a year (£11.45 per hour)

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  C9798-0392

  Job locations

  Evesham Community Hospital

  Waterside

  Evesham

  Worcestershire

  WR11 1JT

  
  

  Job description

  Job responsibilities

  Behave consistently with the values and beliefs of the organisation and promote these on day to day basis.

  Act as a role model to colleagues, always seeking to maintain the highest standards of professionalism.

  Use their initiative and take responsibility for themselves and the quality of their work and the service they provide to patients.

  Provide safe and effective practice to patients within the Community Hospital.

  Practice as a member of the Community Hospital Nursing Team to support and work in partnership with the larger multi-disciplinary team to provide patient care within a defined ward/department.

  • Maintain confidentiality at all times.
  • Maintain accountability at all times.
  • Support all members of the team.
  • Keep abreast of department changes, attend departmental meetings, reading communication folder and attending education/training sessions.
  • Report any untoward incidence or accidents to the line manager
  • Use resources as effectively as possible.
  • To be aware of the relative cost of commonly used items.
  • Suggest improvements in resource management.

  For full details of the duties and criteria for the role please refer to the job description and person specification attached.

  Job description

  Job responsibilities

  Behave consistently with the values and beliefs of the organisation and promote these on day to day basis.

  Act as a role model to colleagues, always seeking to maintain the highest standards of professionalism.

  Use their initiative and take responsibility for themselves and the quality of their work and the service they provide to patients.

  Provide safe and effective practice to patients within the Community Hospital.

  Practice as a member of the Community Hospital Nursing Team to support and work in partnership with the larger multi-disciplinary team to provide patient care within a defined ward/department.

  • Maintain confidentiality at all times.
  • Maintain accountability at all times.
  • Support all members of the team.
  • Keep abreast of department changes, attend departmental meetings, reading communication folder and attending education/training sessions.
  • Report any untoward incidence or accidents to the line manager
  • Use resources as effectively as possible.
  • To be aware of the relative cost of commonly used items.
  • Suggest improvements in resource management.

  For full details of the duties and criteria for the role please refer to the job description and person specification attached.

  Person Specification

  Qualifications

  Essential

  • Level 2 qualification in a Business Administration related subject, for example NVQ, OCR/RSA, City and Guilds, GCSE (Grade A-C)
  • I understand that I will be asked to provide original certificates to verify my qualifications at point of offer

  Skills & Abilities

  Essential

  • A positive attitude and able to act on feedback
  • Ability to be supportive to others
  • Ability to communicate clearly and effectively in English in both verbal and written formats
  • A flexible and adaptable team member
  • Enthusiastic and self motivated

  Additional Criteria

  Essential

  • Good time keeping skills
  • Ability to meet the travel requirements of the role

  Desirable

  • Willingness to undertake further training

  Experience

  Essential

  • Relevant, recent office experience

  Desirable

  • Previous, relevant NHS experience

  Knowledge

  Essential

  • Knowledge of office procedures
  • Working knowledge of Microsoft Office: Word, Excel, Outlook
  • Understanding of the Data Protection Act and NHS Code of Confidentiality
  • Good communication skills, written and verbal

  Desirable

  • Customer Service Training

  Person Specification

  Qualifications

  Essential

  • Level 2 qualification in a Business Administration related subject, for example NVQ, OCR/RSA, City and Guilds, GCSE (Grade A-C)
  • I understand that I will be asked to provide original certificates to verify my qualifications at point of offer

  Skills & Abilities

  Essential

  • A positive attitude and able to act on feedback
  • Ability to be supportive to others
  • Ability to communicate clearly and effectively in English in both verbal and written formats
  • A flexible and adaptable team member
  • Enthusiastic and self motivated

  Additional Criteria

  Essential

  • Good time keeping skills
  • Ability to meet the travel requirements of the role

  Desirable

  • Willingness to undertake further training

  Experience

  Essential

  • Relevant, recent office experience

  Desirable

  • Previous, relevant NHS experience

  Knowledge

  Essential

  • Knowledge of office procedures
  • Working knowledge of Microsoft Office: Word, Excel, Outlook
  • Understanding of the Data Protection Act and NHS Code of Confidentiality
  • Good communication skills, written and verbal

  Desirable

  • Customer Service Training

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Herefordshire and Worcestershire Health and Care NHS Trust

  Address

  Evesham Community Hospital

  Waterside

  Evesham

  Worcestershire

  WR11 1JT

  
  

  Employer's website

  https://careers.hacw.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Herefordshire and Worcestershire Health and Care NHS Trust

  Address

  Evesham Community Hospital

  Waterside

  Evesham

  Worcestershire

  WR11 1JT

  
  

  Employer's website

  https://careers.hacw.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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