• Job Description

  Req#: C9290-25-0591?language=en&page=30&sort=publicationDateDesc

  Job summary

  Queen Charlotte's and Chelsea Hospital is seeking a proactive and highly organised individual to join the Maternity Department as the Admin Manager.

  The role is integral to Maternity Management team, providing effective day-to-day administrative support, streamlining and improving administrative functions and processes, leading administration team supporting 3 Outpatient and 5 Inpatient areas to facilitate the smooth running of the department.

  Organisational and leadership skills are essential in this role. We are looking for a candidate dedicated to delivery of excellent patient experience and maintaining positive work relationships, who are comfortable working in a dynamic and fast-paced environment while maintaining effective communication and promoting teamwork.

  The post holder will be working closely with the midwives, obstetrics team and will be accountable to the Maternity Business Manager for the QCCH site.

  If you have previous line management experience and managing clinic capacity with a flexible "can-do" attitude to work and can see yourself as part of a busy multidisciplinary team, then we would like to hear from you.

  Main duties of the job

  • Manages the people, processes and performance of an administration or service support team within a specified service.
  • Manages the planning and prioritization of the work associated with their team and organises all activities in order to achieve a cost effective, productive, high quality service.
  • Provides cross site support to enable co-operation within and amongst teams.

  About us

  At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

  Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

  Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

  We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.

  Details

  Date posted

  20 May 2025

  Pay scheme

  Agenda for change

  Band

  Band 5

  Salary

  £35,964 to £43,780 a year pa inclusive

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  290-WCCS-1992

  Job locations

  Queen Charlottes Hospital

  London

  W12 0HS

  
  

  Job description

  Job responsibilities

  The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.

  Job description

  Job responsibilities

  The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.

  Person Specification

  Education / Qualifications

  Essential

  • Degree level qualification or equivalent training and/or experience

  Experience

  Essential

  • Knowledge of administration procedures and computerised software
  • Operational experience in a managerial role
  • Staff management including objective setting and appraisal, performance review & people development.
  • Sufficient to fulfil the duties of the post with any reasonable adjustments

  Desirable

  • Organisation of staff rotas
  • Supervisory experience

  Skills / Knowledge / Abilities

  Essential

  • Ability to prioritise and delegate tasks appropriately
  • Understanding of providing excellent customer service
  • Dealing professionally, promptly and sensitively with escalated problems, issues and complaints
  • Able to identify areas for improvement and implement processes as appropriate

  Desirable

  • Experienced in the use of Health Roster

  Person Specification

  Education / Qualifications

  Essential

  • Degree level qualification or equivalent training and/or experience

  Experience

  Essential

  • Knowledge of administration procedures and computerised software
  • Operational experience in a managerial role
  • Staff management including objective setting and appraisal, performance review & people development.
  • Sufficient to fulfil the duties of the post with any reasonable adjustments

  Desirable

  • Organisation of staff rotas
  • Supervisory experience

  Skills / Knowledge / Abilities

  Essential

  • Ability to prioritise and delegate tasks appropriately
  • Understanding of providing excellent customer service
  • Dealing professionally, promptly and sensitively with escalated problems, issues and complaints
  • Able to identify areas for improvement and implement processes as appropriate

  Desirable

  • Experienced in the use of Health Roster

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Additional information

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Employer details

  Employer name

  Imperial College Healthcare NHS Trust

  Address

  Queen Charlottes Hospital

  London

  W12 0HS

  
  

  Employer's website

  https://www.imperial.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Imperial College Healthcare NHS Trust

  Address

  Queen Charlottes Hospital

  London

  W12 0HS

  
  

  Employer's website

  https://www.imperial.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

Notice