• Job Description

  Req#: C9263-24-0749?language=en&page=988&sort=publicationDateDesc

  Job summary

  Would you like to be part of a team that works well together, always there to help each other?

  Applications are invited from suitably qualified and experienced candidates for an Administrative Officer to work on Rose Lodge, Learning Disability Specialist Assessment and Treatment Unit, Hebburn, South Tyneside.

  Rose Lodge is a 10-bedded learning disability specialist assessment and treatment inpatient unit for men and women aged 18 and over with a learning disability and mental health problems or severely challenging behaviour, who would benefit from admission to specialist learning disability facility as opposed to a 'mainstream mental health hospital'.

  Inpatients is a very busy service, and the role is to support the multi-disciplinary clinical team to ensure that our service users receive high quality care from admission, during treatment and up to their discharge from the wards.

  The ideal candidate should:

  • have experience of working with Microsoft packages and electronic record systems
  • have proven experience of complex diary management.
  • have advanced typing skills.
  • have excellent customer care and communication skills.
  • a good working knowledge of office procedures

  These posts are full-time post Monday to Friday. 37.5 hours per week and are office based.

  Main duties of the job

  The post holder will support various multi disciplinary team meetings, whereby there can be a number of meetings on a daily basis. They will be required to update the patient information system during the meeting and must be able to type in real time recording accurate information. The post holder will be responsible for co-ordinating admin actions following this meeting, including arranging further patient related meetings in very limited timescales.

  The post holder must have experience of general office duties such as ordering, petty cash, filing and scanning, and carry out duties assigned to them to ensure a comprehensive, high quality administration service.

  The post holder must be confident dealing with service users face to face as well as telephone contact with internal and external sources.

  Working with members of the administration team, who are not based on the same ward, you will be expected to provide cover during periods of absence.

  The ideal candidate should demonstrate the ability to deal with exposure to highly distressing or emotional circumstances and will be expected to participate on all relevant training courses appropriate to the role.

  You should hold the required level of qualifications outlined in the Essential Criteria of the Personal Specification in the job description. If you do not meet this criteria, you may not be shortlisted.

  About us

  We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

  Date posted

  21 June 2024

  Pay scheme

  Agenda for change

  Band

  Band 3

  Salary

  £22,816 to £24,336 a year per annum

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  263-ICG24-011-MG-A

  Job locations

  Rose Lodge

  Hebburn

  NE31 2TH

  
  

  Job description

  Job responsibilities

  Please find attached job description for full details.

  Advertising date : 21st June 2024

  Closing date : 5th July 2024

  We welcome your application.

  Please give us a ring if you would like to visit us at Rose Lodge or have a chat with us about the roles.

  Job description

  Job responsibilities

  Please find attached job description for full details.

  Advertising date : 21st June 2024

  Closing date : 5th July 2024

  We welcome your application.

  Please give us a ring if you would like to visit us at Rose Lodge or have a chat with us about the roles.

  Person Specification

  Education and Qualification

  Essential

  • Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) eg; NVQ Level 3 Level 3 in Business Administration (or equivalent)
  • Audio Typing qualification or demonstrable equivalent experience
  • General level of education to O-Level/ GCSE or equivalent, including English and Maths

  Desirable

  • NVQ Level 3 Level 3 in Customer Care (or equivalent)

  Knowledge and Experience

  Essential

  • Knowledge of NHS Policies and Procedures
  • Working knowledge of Microsoft applications, including e-mail communication
  • Ability to maintain and update Patient Information Systems e.g. RiO
  • Good working knowledge of office procedures
  • Previous secretarial/clerical experience
  • Ability to uphold confidentiality at all times
  • Able to prioritise and plan own workload

  Desirable

  • Experience in processing CPA, Mental Health Act and Safeguarding documentation
  • Experience using stock ordering systems and petty cash systems
  • Experience of working with medical records filing systems

  Skills and Competencies

  Essential

  • Excellent communication and interpersonal skills, both verbal and written
  • Note-taking (minutes) skills
  • Good organisational and planning skills

  Desirable

  • Shorthand skills

  Role/Team specific requirements

  Essential

  • Flexible attitude to cope with fluctuating workloads and the occasional requirement to cover other areas in cases of staff absence

  Personal Characteristics

  Essential

  • Discrete in handling confidential and sensitive information

  Additional Requirements

  Essential

  • Must be able to meet the mobility requirements of the post, in providing cover for other teams as and when agreed

  Person Specification

  Education and Qualification

  Essential

  • Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) eg; NVQ Level 3 Level 3 in Business Administration (or equivalent)
  • Audio Typing qualification or demonstrable equivalent experience
  • General level of education to O-Level/ GCSE or equivalent, including English and Maths

  Desirable

  • NVQ Level 3 Level 3 in Customer Care (or equivalent)

  Knowledge and Experience

  Essential

  • Knowledge of NHS Policies and Procedures
  • Working knowledge of Microsoft applications, including e-mail communication
  • Ability to maintain and update Patient Information Systems e.g. RiO
  • Good working knowledge of office procedures
  • Previous secretarial/clerical experience
  • Ability to uphold confidentiality at all times
  • Able to prioritise and plan own workload

  Desirable

  • Experience in processing CPA, Mental Health Act and Safeguarding documentation
  • Experience using stock ordering systems and petty cash systems
  • Experience of working with medical records filing systems

  Skills and Competencies

  Essential

  • Excellent communication and interpersonal skills, both verbal and written
  • Note-taking (minutes) skills
  • Good organisational and planning skills

  Desirable

  • Shorthand skills

  Role/Team specific requirements

  Essential

  • Flexible attitude to cope with fluctuating workloads and the occasional requirement to cover other areas in cases of staff absence

  Personal Characteristics

  Essential

  • Discrete in handling confidential and sensitive information

  Additional Requirements

  Essential

  • Must be able to meet the mobility requirements of the post, in providing cover for other teams as and when agreed

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Additional information

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Employer details

  Employer name

  Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust

  Address

  Rose Lodge

  Hebburn

  NE31 2TH

  
  

  Employer's website

  https://www.cntw.nhs.uk/careers/ (Opens in a new tab)

  Employer details

  Employer name

  Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust

  Address

  Rose Lodge

  Hebburn

  NE31 2TH

  
  

  Employer's website

  https://www.cntw.nhs.uk/careers/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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